Predictive capabilities with an immersive assistant
Turn your service data into insights. InsightLoop helps you resolve issues faster by predicting the root cause and required parts in real time before your technicians arrive on site. The immersive assistant is your companion for troubleshooting and knowledge document search.
Overview
Increase First-Time Fix Rates
Having the right parts on hand can mean the difference between a first-time fix and a repeated visit, not to mention an unsatisfactory customer experience. InsightLoop's prediction engine learns your 'technicians' field service language and uses this knowledge to predict new service requests.
Streamline knowledge access
Search for information and guidelines has never been easier, thanks to InsightLoop's immersive assistant. Scanning thousands of documents and using large language models to understand the content of these documents, means service agents and technicians can quickly find an answer to their questions.
KPIs at a glance
No more data silos. InsightLoop's dashboard brings together data from various systems and provides a standardized but configurable approach to data analysis. Monitor and compare your KPIs by location, customer, and equipment.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Consumer Products, Utilities, Engineering, Construction, and Operations
Compatibility
Works with
Features
Streamline semantic knowledge search
Accelerate productivity by leveraging the immersive assistant's advanced semantic knowledge search, eliminating the need for call center agents, dispatchers or technicians to tediously scan equipment manuals, resulting in significant time savings and increased efficiency.
Transform recorded symptoms into root cause and parts insights
The immersive assistant, powered by a service GPT, helps in troubleshooting requests and accessing relevant information for efficient problem-solving. Gain valuable insights by leveraging the ability to analyze recorded symptoms and receive predictions on root causes and required parts, empowering data-informed decision-making for improved problem resolution and resource allocation.
Track service & workflow KPIs with filterable insights
Streamline your operations by leveraging customizable filters for country, customer, and equipment. Track and analyze service and workflow KPIs in a standardized manner, empowering data-driven decision-making and optimizing companywide asset performance.
Plans and pricing
All plans include:
Insight Engine
Includes 10 Users Price upon requestIncludes 10 Users Additional integration
Additional source system integration for Insight Engine
Includes 1 Integration Price upon requestAdditional source system integration for Insight Engine
Includes 1 Integration Immersive Assistant
Immersive Assistant for Root cause & Parts analysis and semantic knowledge base search
Includes 1 Users Price upon requestImmersive Assistant for Root cause & Parts analysis and semantic knowledge base search
Includes 1 Users Customer Support App with Ticket System Integration
Web based chat app for symptom search integrated with ticket system for automatic ticket creation
Includes 1 Integration Price upon requestWeb based chat app for symptom search integrated with ticket system for automatic ticket creation
Includes 1 Integration
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Cross-Industry, Consumer Products, Utilities, Engineering, Construction, and Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
InsightLoop - Your Smart Service Companion
InsightLoop White Paper
InsightLoop Press Release
Publisher
Coresystems AG
We have been a leader in FSM since 2006. With InsightLoop, we now leverage AI for actionable insights. Our platform optimizes service, reduces costs, and streamlines processes. With cutting-edge technology and collaboration, we are ready to revolutionize the industry and deliver excellence together.
