Gain realtime insight into your customers user experience
Monitor, analyze, and optimize customer experience with a 360-degree view of every single user journey. Digital experience monitoring provides business-critical analysis and understanding of how your application's performance impacts user experience and your bottom line.
Overview
Realtime User Insights
Identify every user and how they are experiencing the journey on your commerce site. Get valuable analytics insights in real time and take action on problems before losing customer trust.
Eliminate Blind Spots
See your site through the eyes of your users. Get the most precise visually complete timing metrics that allow you to accelerate performance improvements for the end user.
Connect UX and Business Success
Improve conversion rates and accelerate your commerce business with happy users. Ensure fast and responsive sites to improve customer loyalty.
Details
Solution type
Extensions and Add-ons
Compatibility
Works with
SAP Commerce Cloud
Software prerequisite
Features
Get Realtime Insights
Out-of-the-box dashboard tiles allow you to get a real-time overview of your commerce site. Not only will you be able to check the satisfaction of your end users, but you will also be able to connect that information to performance of all backend services.
Advanced User Analysis
At any point in time you can see exactly how many users are using your site. Not only can you identify new or returning users but also the engagement of these users and if they are reaching defined conversion goals. Combined with an AI anomaly detection you get deep insights into how end users are using your site and where performance improvements should be made.
Analyze Individual User Actions
Deep waterfall analysis of individual user sessions allows you to diagnose frontend problems and performance impacts down to the single resource request, JavaScript errors or slow loading third party content and integration.
Perform Advanced Analytics Queries
With easy to execute user analytics queries, you can create your own meaningful charts and diagrams as well as customize queries for your use case and needs and create your own analytics dashboards.
