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Customer Snapshot: Overview

550+ years old - Switerland's oldest institution of higher learning.

University of Basel’s data center provides centralized IT support to over 11,000 students and 3,500 employees, and oversees over 100 servers and high-performance computers. They also supply e-mail, Internet, and virtual private network (VPN) access; support public access workstations, and help users from procurement to hardware to software.

University of Basel

€445 million (Budget)

Number of Employees

Implementation Partner URL

Higher Education & Research

Basel, Switzerland

Customer Website

Implementation Partners
BT Global Services

Line of Business
Human Resources, Platform and Technology

SAP Solutions
SAP Enterprise Portal, SAP ERP, SAP ERP Human Capital Management (SAP ERP HCM), SAP NetWeaver Identity Management

Customer Snapshot: History

A Self-Managed Academic Community

Ranked among the world’s one hundred best universities and in the top ten among German-speaking universities, the University of Basel’s mission is to accomplish first-class research, teaching, and public service.

The Challenge

Who’s Who?

The university’s legacy system had identity management functionality that was no longer up to par. They also needed to automate manual processes and therefore increase data quality. Finally, they also needed to map university specific processes and rules.

Enter SAP

A Solid Study Partner

The university chose to work with SAP for many reasons, but primarily because SAP offered an attractive balance of price and performance – and was adaptable to the university’s business processes.

Enter SAP: The SAP Experience

A Better Grade for Service

With their new software platform, the University of Basel has regained control of user administration and set the stage for further standardization and service offerings. By integrating critical software applications, they have reduced manual data maintenance and improved both data quality and data security at the university.

Better Business: Run Simple

Most Improved

Broad possibilities offered through the identity management component (in workflows, approvals, user notifications, and self-services) are helping spur new and better ways to optimize the university’s IT environment on an almost daily basis.

Journey Ahead

An Advanced Degree in Integration

After implementing SAP NetWeaver Identity Management, the University now plans to continue a broader program of integration projects. They will replace manual, paper-basedadministrative processes to improve employee services and will implement an automated electronic application process for security-critical authorizations.

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