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Customer Support

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Customer Support

Deliver wow-worthy customer service and rub virtual shoulders with IT and software experts around the world – with a career in SAP support. Join an on-site support team, work remotely, develop new services – whatever you want to do, you can do it at SAP.

Wanted: knights in shining armor 

At SAP, we’re relentlessly focused on our customers – and that’s one of biggest reasons why we’ve been growing for over 40 years. As part of our support team, you’ll make sure SAP products deliver on their promises. Develop and execute technical support programs, act as a customer advocate, advise on product performance and maintenance, and more. 

 

Be part of an incredible support system

There are four different career paths to choose from in SAP support – and one might be just right for you. Check them out below. 

Service and Support

This team provides ongoing technology support and services to SAP customers. They follow-up post sales, ensure customer satisfaction, advise on product performance and maintenance issues, and more. 

Quality Management Services

Our quality experts improve and maintain the quality of SAP’s support services. They develop ISO-based support procedures, implement Total Quality Management (TQM) programs, and conduct quality reviews. 

Customer Support

This team provides technical support to internal and external customers via phone, e-mail, Web form, chat, and communities. They use knowledge-based tools to resolve issues – and escalate when needed.

Project Management - Service & Support

The project management team oversees the development and implementation of support services. They plan schedules, monitor spending, and organize interdepartmental and cross-functional activities. 

Ready for a job on technology’s cutting edge?

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Service & Support Service & Support

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What does support look like at SAP?

Get to know some of our best-selling support solutions – and learn about the overarching support organization at SAP. 

SAP Solution Manager

This integrated platform helps customers adopt new innovations, manage application lifecycles, and monitor solutions in real time. The biggest benefits? Increased system reliability and lower TCO. 

SAP MaxAttention

SAP MaxAttention is our premium support offering. It provides customers with customized, collaborative, and in-depth support for IT projects and programs that take place over multiple years. 

SAP ONE Support Launchpad

The launchpad provides customers with a single access point to all SAP support tools. It offers a personalized, tile-based user interface that displays applications, real-time KPIs, tasks, and more. 

SAP Support Organization

Learn more about the SAP Support organization and the services we offer – including hot lines, support and maintenance plans, embedded teams, strategic partnerships, co-innovation, and more. 

See what our customers are saying

Volkswagen

Saving Time and Money with SAP Extended Warehouse Management and SAP MaxAttention. For new implementations and new business scenarios, Volkswagen decided to use the SAP Extended Warehouse Management (SAP EWM) application. The first SAP EWM implementation was supported with SAP MaxAttention services.

Varian

How does a cancer care company continue to innovate to save lives?
Innovate to achieve business process simplification. Learn how Varian Medical Systems embarked on innovative initiatives, improved user experience, and reduced total cost of operations by building a strong foundation with SAP S/4HANA. Explore how SAP Enterprise Support and SAP S/4HANA Value Assurance services proved helpful in this journey.

Coca-Cola European Partners – Iberia

Coca-Cola European Partners – Iberia decided to migrate its database for the SAP Business Warehouse (SAP BW) application to the SAP HANA database. With a two-month timeline for migration, the company turned to SAP Digital Business Services, and the SAP MaxAttention service.

Hewlett-Packard

Learn how this tech giant migrated SAP Business Warehouse to the SAP HANA platform, stabilized their system for creating price quotes, and cloned 40 production SAP software systems with minimal downtime – using SAP MaxAttention. 

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View more customer stories

The people behind SAP


customer support

 

Within the support organization, you get a lot of exposure to different technologies and innovations. I am really proud to work at SAP.

Estee Lim
Enterprise Support Lead, Digital Business Services


 

SAP Digital Business Services is a huge organization. Together, we come up with great solutions and proposals for SAP customers. People love the work here.

Shilei Chen
Operations Manager, Digital Business Services

 

Life is continuous learning. And the work at SAP provides me with the ability to learn every day.
 
Silvio Bessa
Digital Business Services  
 
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Put your profiles to work

Check out SAP’s #LifeatSAP social feeds and channels – and get to know us on a more personal level. 

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University programs

How do we keep our entrepreneurial spirit? We hire millennials and young professionals who think differently and push businesses to do things smarter and more sustainably. Check out our university programs to get a head start. 

Life at SAP

We go to great lengths to ensure you have every opportunity to succeed – in your own way. Flourish in an environment that encourages free expression, collaboration, individuality, and diversity. Learn how we operate, innovate, work, play, and give back – to make sure we’re the right fit for you.

Locations

Want to work in your hometown, on the other side of the world, or somewhere in between? SAP has offices on most continents, in more than 130 countries – and we’re continuously expanding our presence in new and exciting places. 
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