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Dr. Lauren Park, Senior HR Research Scientist, SAP SuccessFactors

Shaping the future of HR with AI

Driving value, elevating people, proving impact

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The Future of Work Research Lab is exploring how AI can unlock new value for HR and the workforce. Our programs focus on helping organizations adopt AI effectively, ensuring HR leads with its uniquely human strengths, and proving the real business impact of AI on people and performance.

HR’s guide to enterprise AI adoption: Strategies for AI governance and workforce engagement

How can HR leaders harness the power of AI to drive meaningful change? This paper delivers practical recommendations to establish AI strategy governance, boost adoption, and ensure ethical deployment—backed by insights from the Future of Work Research Lab.

Fast facts

The current state of governance for AI in HR:

67

%

of organizations we interviewed do not have any AI governance model at all

27

%

of organizations we interviewed have a governance model for AI, but not for AI specifically in HR
The number of ideas for AI is endless. But we don't know how to decide which ideas to really invest in, or whether we have resources to keep them up and running.
A Global Head of HR Technologies at a Mill Products & Mining organization

Dive into the research

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Diverse group of HR workers collaborating and writing on a whiteboard.

Article

Overcoming HR obstacles to enterprise AI adoption

Dr. Lauren Park shares strategies for AI governance and workforce management.

Read the takeaways

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Explore the full research report

Register for the full report—and learn how to improve AI adoption at your organization.

Download the research paper

HR’s guide to improving AI literacy and AI readiness across the business

Are you ready to lead your workforce into an AI-enabled future? In this paper, the Future of Work Research Lab delves into the importance of AI literacy for AI adoption and provide persona-specific strategies based on employees’, managers’, and HR leaders’ unique needs and perceptions of the value of AI.

Fast fact

When it comes to using AI at work, compared to people with high AI literacy, those with low AI literacy were:

6.3

x

more likely to feel apprehensive

7.0

x

more likely to feel afraid
How do we encourage people to disrupt their own jobs? It’s difficult. Granted, these are bigger, faster changes, but change has happened before: think about the days of math teachers protesting calculators. We need to help people positively embrace it.
A VP of Global People Strategy & Development at a Consumer Products organization

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A team of employees bumping fists for accomplishing a goal

Infographic

SAP research shows mixed attitudes around AI at work

SAP surveyed over 4,000 managers and employees globally about how AI is reshaping workplace dynamics and HR practices, and the results paint a complicated picture.

Explore the results

A room with monitors displaying data and maps. A businessperson looks at the world map on a large screen. Another person works on screens

Article

The importance of AI literacy to AI adoption

Dr. Autumn Krauss shares how gaining AI skills takes training and experience. Workers know that success—theirs and their companies’—depend on it.

Read the insights

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Explore the full research report

Register for the full report—and learn how to improve AI literacy and AI readiness at your organization.

Download the report

Keeping the human in human resources: The future of HR in the age of AI

As AI reshapes the future of work, HR must lean into its human strengths—ethics, empathy, leadership, and culture. This report outlines emerging HR archetypes and capabilities needed to thrive alongside AI, urging HR to evolve, upskill, and lead the transformation. The future of HR is more human, not less.

Dive into the research

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Colleagues walking up a staircase with a glass railing

Article

Rethinking HR’s purpose alongside AI

A group of 14 global HR executives examined the many changes (and opportunities) brought on by AI for HR.

Explore now

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Explore the full research report

Register for the full report—and prepare for and ultimately thrive in this rapidly evolving technological landscape.

Dig into the results

Investigating the business impact of AI for HR

Organizations need to see tangible value from implementing AI for HR. To this end, the Future of Work Research Lab is partnering with customers to conduct business impact studies and evaluate the measurable impact of AI for HR use cases on employee and organizational outcomes as they are implemented across the suite.

Fast facts

After using Joule:

44

%

of users report they understand how AI can help them at work

57

%

of users report it makes them feel like their company wants to make their work life easier
Joule made it much easier to complete a task or make an update.
Individual contributor at a software company

Dive into the research

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Two coworkers discussing data results on an electronic tablet

Infographic

AI in action: Research findings for HCM

SAP SuccessFactors AI Business Impact Research Studies reveal that AI tools like Joule help employees save time, improve efficiency, and enhance creativity.

Download the document

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Explore the full research

Access the full research—and learn how AI can have a positive impact and add tangible value at your organization.

Check out the results

Future of Work Research Lab

Discover additional research on emerging trends in the future of work and HR.

Explore now