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E-Commerce & CRM Software for Small and Midsize Businesses

See SAP Upscale Commerce Cloud in action

See how our retail-focused, cloud-native commerce platform can quickly extend your commerce system and make shopping easy and fun for your customers. 

We stand for small

SAP is dedicated to helping you keep your small business moving forward by offering free and time-limited discounts on select solutions. 

SAPPHIRE NOW Converge SME Channel

Get insight from thought leaders, analysts, and customers on how they identify and pivot during critical times to seize new opportunities, where technology meets change.

Keep your customers happy with CRM for small and midsize businesses

Create a seamless customer experience (CX) with cost-effective, cloud-based technology that builds customer trust and loyalty. Unify data and streamline end-to-end processes – from marketing to e-commerce and service – for increased efficiency and lower cost and risk for the business.

SAP Customer Data Cloud

Provide secure digital experiences that put consumers in control of their preferences and personal data. With SAP Customer Data Cloud solutions, your growing business can boost customer retention, brand loyalty, and lifetime value by creating trust with transparency and facilitating compliance with data protection laws.

SAP Marketing Cloud

Gain deeper customer insights to deliver personalized and relevant experiences across all channels throughout the entire customer journey. With a single, unified platform, SAP Marketing Cloud solutions help centralize marketing data and activities, segment lists, personalize offers, and deploy cost-effective campaigns.

SAP Commerce Cloud

Give a consistent customer experience across all channels – from e-commerce, mobile, chat, and social platforms to contact centers and stores. With SAP Commerce Cloud solutions, your growing business can support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management.

SAP Sales Cloud

Engage customers throughout the buying journey in more meaningful ways by harnessing in-the-moment information. With SAP Sales Cloud solutions, your sales teams can acquire the insights they need to engage relevant customer interactions and accelerate productivity and sales performance for your growing business.

SAP Service Cloud

Provide personalized, high-value customer service before, during, and after a purchase. SAP Service Cloud solutions connect your service agents with the right expertise and tools at the right time, so they can deliver the service your customers expect through self-service sites, call centers, or field service.

SAP Upscale Commerce

Create rich, mobile-first shopping experiences and deploy them quickly by using our software-as-a-service (SaaS) commerce solution. Launch new products and test markets and pop-up stores with intuitive mobile apps and progressive Web stores optimized for mobile, Web, tablet, and desktop devices.

Get a reputation for exceptional customer experiences

Evolve your customer engagement for business continuity

View an on-demand webinar for a discussion of how the current crisis is impacting the way customers conduct business globally and how it will reshape customer engagement for years to come. Get suggestions on how midsize companies can build experiences to complement changing customer expectations.

How small and midsize organizations are managing customer experiences

Discover how to improve your customer experience to support your company’s agility and resiliency. This report is based on global research conducted by Oxford Economics on the priorities, challenges, strategies, and digital progress of 2,000 small and medium-sized companies.

Re-think business models to meet expectations

Learn how midsize companies are moving to experience centric business models to address rising customer expectations in this excerpt from a webinar based on IDC’s prediction of the top six trends impacting midsize companies in the 2020s.

See how SME customers are succeeding with CRM solutions from SAP

Expanding the business by moving customers online

See how Professional Plumbing Group is accelerating its growth in online sales and creating a solid platform for e-commerce. 

Enabling ambitious growth and expansion

Hear how Williams Medical Supplies is meeting its B2B and B2C customers’ needs across various channels with a cloud platform.

Supporting growth with a digital platform

Discover how UK retailer Dreams is supporting its rapidly growing business in the cloud to energize long-term, profitable growth.

Get SAP-qualified partner-packaged solutions for your business

Adopt integrated solutions that are built, sold, and supported by an SAP partner – applying our market-leading software, innovations, and intellectual property.

Ready to get started with CRM and CX solutions from SAP?

It’s your business choice – work with a trusted SAP partner or contact SAP directly.

Find a partner

Count on an ecosystem of more than 21,000 partners to find the expertise you need to resolve your specific challenges – in your language, region, and industry.

Contact SAP

Connect with us directly via chat, phone, or email – we're here to answer all your product, pricing, and implementation questions. 

Questions? Get in touch!

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