Gain deeper customer insights to deliver personalized and relevant experiences across all channels throughout the entire customer journey. A single, unified platform can help you centralize marketing data and activities, segment lists, personalize offers, and deploy cost-effective marketing campaigns.
Small and Medium Business Software
Create seamless experiences to engage omnichannel customers
Bring marketing, customer relationship management (CRM), sales, e-commerce, and customer service systems together.
SAP software used by small and midsize companies for marketing, CRM, sales, e-commerce, and customer service
SAP software used by small and midsize companies for marketing, CRM, sales, e-commerce, and customer service
SAP software used by small and midsize companies for marketing, CRM, sales, e-commerce, and customer service
SAP software used by small and midsize companies for marketing, CRM, sales, e-commerce, and customer service
Solve your specific customer engagement and commerce needs
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Get closer to your customers
Find out how to attract new customers without losing the loyalty of those who have been with you from the start with products and solutions from SAP.
Offer contextual experiences to your customers
Engage users throughout their customer journey and deliver the same experience across time and channels, giving your customers consistent, rich, and personalized content.
Demolish the walls between commerce and engagement
Learn how to deliver an assisted sales process that gives customers the information and confidence they need to make the final purchase decision, increasing your online sales.
Marketing
Gain deeper customer insights so you can deliver personalized and relevant experiences across all channels throughout the entire customer journey.
SAP Hybris Marketing
Get marketing and analytics capabilities on premise or in a private cloud – whether your SME is in a regulated industry that can’t have customer data in the public cloud, or your growing company needs extensibility in your marketing platform.
SAP Digital CRM
Bring together sales, service, and marketing to give your small business or midsize company a complete customer engagement solution. SAP Digital CRM can help you get up and running in minutes, and start making every sales and service engagement a personal connection.
Sales
Engage customers throughout the buying journey in a more meaningful way and access in-the-moment information and insights to accelerate sales.
SAP Hybris Sales Cloud
Liberate your sales people to lead the market in this fast-changing world. Break down silos of customer information in the back office and give it to frontline sales teams through their mobile device. Empower sales reps with the information they need to know which customers to contact, what their issues are, and how to nurture each opportunity.
Service
Connect agents with the right expertise and tools to deliver the great service your customers expect through self-service sites, call centers, and field service.
SAP Hybris Service Cloud
Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center and field service performance.
SAP Hybris Service Engagement Center
Resolve your customer queries faster by using a unified agent desktop with built-in communication channels. SMEs can create a consistent customer experience by managing all customer contacts in the same interface.
SAP Jam Communities
Create an online community where your customers can find the information they need at every stage of the purchasing process, and that enables you to resolve service requests quickly and effectively.
Commerce
Provide consistent customer experiences and support data-driven customization, cost-effective order management, and real-time inventory management.
SAP Hybris Commerce Cloud
Engage and better understand your customers throughout the commerce experience – from content creation and merchandising to fulfillment. Gain insights that allow you to delight customers every time they return, and give your buyers the freedom to save repeat purchases and buy in bulk, while providing them with self-services and account management.
Revenue
Identify revenue opportunities and monetization models that capture narrow market segments, while using billing to transform the customer experience.
SAP Hybris Revenue Cloud
Plan, innovate, and adapt your revenue management system dynamically to meet the evolving market needs of your growing business. Provide a simplified, automated approach to managing tasks – from configure, price, and quote processes (CPQ) to billing and ordering – in the cloud.
Trust our worldwide partner network to deliver a solution that suits your SME needs
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Find an SAP partner
SAP partners help you buy, build, implement, service, and support the SAP solution that best fits your unique needs. Find a trusted professional to work with today.
Get SAP-qualified partner-packaged solutions
Built, sold, and supported by an SAP partner, these integrated solutions leverage SAP market-leading software and innovations and the SAP partner’s intellectual property.
What are leading analysts saying about SAP?
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SAP a leader among B2B Commerce Suites For Midsize Organizations
In The Forrester Wave™: B2B Commerce Suites For Midsize Organizations, Q3 2017, SAP Hybris solutions is cited as a best fit for growing companies looking for an industrial-strength commerce platform with which they can ramp functionality as their business scales.
Get the facts
40%
Customers using SAP Hybris solutions see a 40% increase in online sales on average.
Analysis from customers of SAP Hybris solutions
54%
of small and midsize companies cited customer acquisition as the top business priority for the next 12 months.
IDC InfoBrief, sponsored by SAP, The Next Steps in Digital Transformation, January 2017
See how SMEs are succeeding with SAP
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34% more online business with SAP Hybris Commerce
Hear how Purchasing Power enables a stress-free shopping experience and secure payments with an omnichannel e-commerce platform.
20% growth in sales pipeline with SAP Hybris
See how Pregis is increasing sales by bringing new products to market faster with advanced analytics and real-time reporting.
30% growth in net sales with SAP Hybris Marketing
Learn how Home Shopping Europe (HSE24) exceeds marketing goals with predictive analytics and self-service target group selection.
Get the latest SME news and trends
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Shalini Mitha
Director, Global Solution Marketing, SAP Hybris Cloud for Customer Engagement Solutions
SAP Hybris solutions
SAP Hybris solutions
How customer experience drives success for SMEs
Learn how understanding the relationship between customer experience and revenue growth is key to securing a competitive edge in an ever-changing marketplace.
Kevin Harris
Vice President SAP Hybris SMB Channel, North America
SAP Hybris solutions
SAP Hybris solutions
Acquiring customers doesn't have to be hard
Learn how offering a superior customer experience helps small and midsize companies acquire – and retain – new business.
Don Gordon
Industry Marketing Lead, Consumer Products
SAP
SAP
How smaller companies can compete with giants
Learn how SMEs can level the field by responding to market dynamics with speed and flexibility, while maintaining a close relationship with consumers.
Communities and Events
Products from other business areas may also be relevant to your small and midsize business. Here are some solutions that we think may be of interest to you.
SAP Ariba Discovery
Find new customers for your growing company with an effective lead-generation tool that helps you promote your company and access thousands of business opportunities quickly and easily. Automatically receive qualified leads right in your inbox, reducing the effort and expense needed to generate leads that boost sales and marketing success.