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2BM Workforce - Maintenance
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2BM A/S

Speech-supported AI meets SAP maintenance

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Mobile SAP maintenance apps digitized the work order. Speech-supported AI removes what's left: hunting for documentation, guessing what's next. Technicians simply ask — hands-free, mid-repair — and get answers straight from official documentation and asset history. New technicians work like veterans from day one, data quality improves, and the work keeps moving.

By 2BM A/S

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Benefits

Meet ASK ODIN AI. Your field assistant

Talk to ASK ODIN AI, your built-in voice assistant, to instantly know what to work on and review an asset's history and past events. ODIN reads technical documentation and walks technicians step-by-step through error codes and periodic maintenance procedures — while logging time registrations hands-free and much more, right from the field.

Increase wrench time

Give technicians more time doing maintenance, less time searching for answers. A streamlined wizard guides users through creating notifications on the spot — picking the affected asset, documenting issues with photos and video — while ASK ODIN AI answers questions instantly instead of technicians hunting through manuals or waiting on a colleague.

Go fully digital, end to end

Support field technicians with a guided, intuitive experience for handling work orders from start to finish — viewing assignments, confirming operations, recording time and progress, and closing out work directly from the field. Real-time information flows to and from SAP, so technicians always work with current data and clear direction.

Support every technician, every skill level

Remove unnecessary steps like printing, typing, or trips to the office. With ASK ODIN AI on hand to explain procedures and interpret error codes, even newer or less-experienced technicians can work confidently and independently — improving employee satisfaction while closing the skills gap on your team.

Features

Mobilize maintenance workers

Provides a streamlined yet powerful experience that integrates all key aspects of work order management and is optimized for mobile use. View details, confirm operations, take measurements, and record spare parts usage and time spent to ensure accurate cost capture in a simple, clean interface.

Runs on any device

Checklist Manager & Module

2BM Software has introduced Digital Mobile Checklists. With this functionality, customers can now create, manage, and distribute custom digital checklists. Checklists are added to work orders, functional locations, and equipment, and the list is executed via the Workforce app.

Checklist feature

Supervisor Persona

A dedicated persona for supervisors provides an overview of notifications that can be converted and dispatched as work orders. KPI Dashboard provides a live overview of selected KPIs and presents live data.

Supervisor Persona
Dashboard

Plans and pricing

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Customer reviews

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Technical Information

Technical details

Solution type Extensions and Add-ons
Category Enterprise Asset Management
Industry Oil, Gas, and Energy, Mining, Industrial Manufacturing, Utilities, Cross-Industry
Works with
  • SAP S/4HANA Cloud Private Edition
  • SAP ERP
  • SAP S/4HANA Cloud Private Edition, enterprise management
  • SAP Business Technology Platform
  • SAP S/4HANA Enterprise Management
  • SAP S/4HANA Cloud Public Edition

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment
  • Software-as-a-Service solution This product is delivered online as a subscription service.
  • Deployed at scale on device This product is designed to be downloaded and deployed at scale on devices (e.g. mobile applications, intelligent agents, etc.)
  • Deployed on server This product is an on-premise/hosted solution designed to be downloaded and deployed on a server.
  • Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs.
  • Cloud Solution This product is designed to be delivered over a network as a cloud service.
  • User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution.
Globalization
  • Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies).
  • Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode).
  • Translated user interfaces and documentation User interfaces and documentation for this product have been translated into multiple languages. Please consult product documentation or contact the publisher for more details.
Operations
  • Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater.
  • Multi-tenant solution with full isolation and encryption This product utilizes a multi-tenant architecture with complete isolation and encryption of customer account data, policy and configuration settings.
  • Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting.
  • High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption.
  • Meets recommended data lifecycle management standards This product meets SAP Store-recommended standards for data lifecycle management and data destruction.
  • Meets SAP Store recommended Service Levels This product meets SAP Store-recommended service levels.
  • Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds.

Security and compliance

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Security
  • Encrypted communication channels This product employs encryption to secure all communication channels.
  • Secured against software vulnerabilities This product has been secured against common software vulnerabilities, such as operating system, SQL injection, memory corruption, and information leak vulnerabilities.
  • Follows the secure software development and operations lifecycle (SDLC) Secure practices include design, architecture, implementation, test, release preparation, shipment, operations, and support. Open-Source components run latest version.
  • Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies.
Compliance
  • ISO 27001 (Information Security Management) This product meets the standards for information security management specified by ISO 27001.
  • ISO 27034 (Application Security) This product meets the standards for application security specified by ISO 27034.
  • ISO 12207 (Software Lifecycle) This product meets the standards for software lifecycle processes specified by ISO 12207.
  • EU data privacy This product complies with European Union requirements for data privacy.
  • Open source attribution This product complies with the fulfillment of notice and attribution requirements for open source products.
  • Offers EU access only To comply with data protection regulations, this solution restricts remote data access and data storage to countries that have implemented the EU Data Protection Directive.
  • SOC 1 and SOC 2 A18:C26 This provider complies with relevant AICPA standards for internal controls over financial reporting and for information system security, availability, processing integrity, and confidentiality or privacy.
  • Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers.
  • Open source representations, warranties, and support This product complies with the representations, warranties, and support requirements for open source and freeware products.
Privacy policy

SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Publisher privacy policy

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Resources

SAP Certified - Integration with SAP NetWeaver

Download PDF

SAP Certified product

Download PDF

Workforce Maintenance - One-pagers

Download PDF

5 Essential Steps to Digital Transformation in Maintenance

Download PDF

8 major opportunities

Download PDF

Presentation video - Workforce Maintenance

Watch video

Customer Success Story

Visit website

Publisher

2BM A/S

2BM Software is an Enterprise software solution provider specialized in SAP mobility and effective user experiences for SAP. We offer unique, intuitive user interfaces with features that enable easy, fast, mobile, and offline handling of all SAP maintenance, service, and warehouse processes. Our solutions are used globally.

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