Extend your field service workforce with our crowd service software
Build a network of skilled service technicians – including partners, customers, and freelancers – on a single AI-enabled platform.
Create a digital marketplace for your contingent workforce with the SAP Crowd Service solution. The AI-based solution sends on-demand requests instantly, relays them through a mobile app, and assigns the right technician.
Create a digital marketplace for your contingent workforce with the SAP Crowd Service solution. The AI-based solution sends on-demand requests instantly, relays them through a mobile app, and assigns the right technician.
Key Benefits
Deliver services faster
Improve workforce planning and reduce bottlenecks by helping contingent workers act in real time, when and where maintenance is needed, anywhere and anytime.
Exceed customer expectations
Shorten wait times and meet customer demand for real-time service by dispatching certified technicians who are close to the customer and have the right skills for the job.
Expand geographical coverage
Crowdsource the best talent, reduce the risk of staff shortages, and save costs on recruiting and onboarding by using a flexible, on-demand service network.
Key Features
Collaborative service ecosystem
Skill and qualifications management
AI-enabled scheduling and technician empowerment
Collaborative service ecosystem
Skill and qualifications management
AI-enabled scheduling and technician empowerment
Frequently Asked Questions
Crowd service is a pool of certified and trained partners and third-party vendors available to respond to service calls when needed. Crowd service equips your organisation with a sizable and knowledgeable team of technicians -a team that can keep pace with rising customer expectations and enable predictive maintenance models- while ensuring that they are following all your processes, and that the customer is getting as good an experience from them as they are by your employees.
SAP Crowd Service helps your company build an own ecosystem of internal and external experts and technicians, and enables you to increase geographical coverage and provide faster service to the field and react fast to peaks in service request demands.
Thanks to integration to field service management software, external workers get also access to internal company manuals, tutorials, and videos, as well as to customer specifics and device specifics for getting the job done quickly and effectively.
When you work with external partners like service providers, subcontractors, freelancers or others, your company would like to have flexibility and scalability to be able to digitize your crowd service business processes. Knowing that, we have created a very interesting transactional-based pricing model that will help you to grow your business on a sustainable way. Please reach out to one of our sales representatives to know more about it.
Each partner manager will be displayed on the SAP FSM planning board. Dispatchers can assign job to partner’s manager and the manager will decide if accept the job or not.
Yes, crowd technicians can install FSM mobile application to easily report efforts, mileage, expenses and material.
Technical Information
This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.
Build a business case
Respond to service requests quickly and efficiently
Build a partner ecosystem of experts and technicians with an AI-based platform that extends your field service workforce.
Get Started
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Security and compliance
Focus on your business and customer relationships while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data center.