SAP Business AI for supply chain

Build a more agile, resilient, and customer-centric supply chain with AI.
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Drive supply chain excellence and optimize performance with AI

Elevate productivity, speed, and customer service throughout your supply chain with data insights and AI.​

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Embed AI across your supply chain processes

Seamlessly integrate cutting-edge AI across your entire supply chain ecosystem to unlock powerful capabilities that drive tangible business value and operational excellence.

  • Align local business decisions into contextualized, network-aware decisions

  • Embed cross-functional intelligence with supply network-enriched information

  • Facilitate more effective and autonomous supply chain operations

  • Get intelligent insights and recommendations from Joule copilot across SAP Supply Chain Management solutions

Improve customer service and transparency

Optimize business performance, speed, innovation, and sustainability.

Increase agility and resilience

Gain real-time operational visibility and AI insights for better decisions.

Elevate productivity and speed

Use AI-enhanced process intelligence and automation to minimize wasted time and resources.

See what your ROI and savings could be with SAP Business AI

Use our calculator to learn how SAP Business AI can transform your business.

Calculate the ROI

Explore Joule use cases for Supply Chain Management teams

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Shorten time-to-market with AI assistance

Empower your organization to lead product innovation and create products faster, smarter, and more efficiently with embedded AI.

Explore SAP Integrated Product Development 

Enhance product ideation and innovation

Accelerate product development and cut time to market by generating concepts from market insights—for 50% lower creation costs and 1% revenue boost from new products.*

Gain insights into application information and help documentation

Enhance product development with Joule, the AI copilot that reduces time to access app information and help documentation by 30%.*

Augment the product engineering process

Empower users to increase efficiency and eliminate redundant tasks. Reduce time spent on tagging master data to 3D visualization objects by 50–70%.*

Packages

Discover how Joule can help address your supply chain needs.

Joule Base

Baseline AI capabilities, included in all cloud subscriptions:

  • Provides free access to core AI functions

  • Supports tasks like finding information and navigating to task-relevant locations

  • Embedded in standard cloud licenses with solution-specific foundational AI capabilities

Joule Premium

Advanced AI capabilities tailored to your business needs. Includes everything in Joule Base plus:

  • Powerful organization-wide or user-specific access to high-value AI services

  • Relevant Joule Agent capabilities and premium Joule capabilities, such as analytical insights and task automations

  • Price based on usage through AI units, billed monthly

Resources

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The importance of AI in supply chain and operations

Dive into this IDC InfoBrief on the importance of harnessing the power of AI and navigating its associated complexities across supply chain and operations.

Read the report 
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Navigating supply chain disruptions with AI and cloud

Discover how cloud and AI drive resilient, efficient supply chains through data integration, mature processes, and end-to-end orchestration.

View the infographic 
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Stay ahead of change and improve demand forecast accuracy

Create risk-resilient supply chains with AI-assisted statistical forecasts that consider multiple factors, including inventory levels, and supply partner risk.

Watch the video 

See how customers are succeeding with SAP

Optimizing forecasting and inventory management

Learn how ZF Friedrichshafen used AI-driven capabilities to create a unified and intelligent supply chain ecosystem.

Read the customer story 

Increasing visibility and improving service delivery

Explore how Roca Group’s adoption of generative AI capabilities through Joule further supports sustainability goals and innovation.

Read the customer story 

Component defect checks with a single click

Smart Press Shop extended its existing SAP digital manufacturing solution with a camera component and a fully automated AI service.

Watch the customer video 

Mitigating supply chain risk

Microsoft used predictive planning capabilities for data-driven and actionable insights, helping it minimize inventory and supply chain risk.

Read the customer story 

Frequently asked questions

Organizations use AI in supply chains to optimize operations, enhance efficiency, and improve decision-making. With AI, companies can predict demand more accurately, manage inventory levels effectively, and streamline logistics. AI algorithms analyze vast datasets to forecast demand, allowing businesses to adjust production schedules and reduce excess inventory. AI can also help optimize delivery routes to minimize transportation costs and improve delivery times.

One example of a company that uses AI in its supply chain is ZF Friedrichshafen, which unified its ERP systems into one environment for global demand planning. Many industry leaders use AI to improve supply chain efficiency, enhance decision-making, and increase resilience against disruptions.

While AI significantly enhances supply chain management, it is not poised to replace human roles entirely. The complexity and dynamic nature of supply chains require human oversight, strategic planning, and relationship management. AI serves as a powerful tool to augment human capabilities and allow professionals to focus on more strategic activities. The future of supply chain management lies in a synergistic relationship between AI technologies and human expertise, leading to more efficient and agile operations.

*Numbers assumed for consumer products company with €1 billion in revenue and 2,000 employees. Annual benefits result from one or more value drivers. Source: SAP Value Management.

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