Empower your customers and service agents with knowledge
Increase agent efficiency and enable effortless self-service by gathering and sharing relevant and up-to-date knowledge.
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Streamline support activities and strengthen customer loyalty by delivering the latest product and service information consistently across multiple channels with the SAP Knowledge Central solution by NICE.
Convenient self-services through self-service portals, search engines, communities, and other channels
Contextual knowledge support for customer service agents
Built-in reporting to help identify key customer behaviors and search trends
Integration with SAP Service Cloud, enabling fast resolutions
Key Features
Effortless self-services
Improve customer satisfaction by providing the right information when and where they need it
Create search-engine optimized content to provide the fastest access to the right information
Increase customer service efficiency by reducing contact volumes
Contextual agent support
Resolve customer issues faster with intelligent, contextual knowledge management
Provide customer service reps with the right knowledge through the agent console
Improve the employee experience and empower your agents to excel
Tools for collecting and sharing the right information
Streamline content collection from internal and external sources
Ensure high-quality content with simplified approval and publishing tools
Leverage insights from analytics tools to continuously improve your content strategy
Key Benefits
Deliver the most relevant information to customers and agents using sophisticated natural language search and processing, content ranking technology, and powerful analytics.
Simplify integration with preconfiguration
Access relevant information from SAP Service Cloud solutions and social engagement cloud software from SAP within one user interface for agents.
Curb support tickets with self-services
Give customers the answers they need more quickly by embedding the SAP Knowledge Central application by NICE in your Web self-service portal.
Speed query resolution across all channels
Improve customer satisfaction and retention with fast access to relevant content at the click of a mouse, anytime and anywhere.
Refine knowledge base quality and scope
Enhance, improve, and extend information on feedback, best practices, common issues, and resolutions across channels and with consistency.
Deliver knowledge when and where it’s needed
Provide customers and customer support agents with timely access to relevant product information from internal and external experts instantly.
Get Started
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Focus on your business and customer relationships, while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data center.