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Elevate customer service with knowledge software from SAP Hybris

Quickly deliver relevant, expert product information to customers and agents across multiple channels – with knowledge software from SAP Hybris. Deliver the most relevant information to customers and agents using sophisticated natural language search and processing, content ranking technology, and powerful analytics.

  • Speed query resolution across all channels – for improved customer satisfaction and retention
  • Instantly deliver relevant product information from internal and external experts
  • Enhance knowledge-base quality and scope over time – and improve consistency across channels
  • Curb support tickets by embedding SAP Hybris Knowledge Central by MindTouch in your Web self-service portal
  • Easily integrate with SAP Hybris Service Cloud and SAP Hybris Social Engagement Cloud
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Powering content-rich customer centers

Discover how SAP Hybris Knowledge Central enables companies to create, collaborate on, and publish content across multiple self-service and agent-assisted support channels. Timely access to relevant support information boosts self-help  speeding query resolution  reducing costs  and increasing customer satisfaction.

Enhancing the customer experience

Learn how companies that thrive are focused on the customer experience throughout the customer journey. Find out how they can guide the journey with next-generation product help solutions for rich, relevant, and engaging product and service information.
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Support

Get the support you need to keep SAP Hybris Knowledge Central by MindTouch running at peak performance. Our experts can help you maximize the value of your software, take advantage of new business models and capabilities, and more.
Troubleshoot and Maintain
Find solutions to known issues. Stay up to date with technical planning resources.

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