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SAP Knowledge Central by MindTouch

Elevate customer service with knowledge software from SAP

Quickly deliver relevant, expert product information to customers and agents across multiple channels – with knowledge software from SAP.


Key Benefits

Deliver the most relevant information to customers and agents using sophisticated natural language search and processing, content ranking technology, and powerful analytics.


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Speed query resolution across all channels – for improved customer satisfaction and retention

Instantly deliver relevant product information from internal and external experts

Enhance knowledge-base quality and scope over time – and improve consistency across channels

Curb support tickets by embedding SAP Knowledge Central by MindTouch in your Web self-service portal

Easily integrate with SAP Service Cloud and SAP Social Engagement Cloud

Get maximum value from SAP Knowledge Central by MindTouch

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.

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