SAP SuccessFactors Enterprise Service Management
SAP SuccessFactors Enterprise Service Management
What is SAP SuccessFactors Enterprise Service Management?
Our AI-driven HR service management solution streamlines case handling, automates processes, and empowers employees with efficient self-service tools.
Provide HR service teams with AI capabilities for case management and empower employees with an enhanced self-service experience. The solution offers:
Intelligent, intuitive self-service tools for quick resolutions
Efficient HR service delivery at scale
Increased HR service management agility and scalability
Key benefits
Enhance the employee self-service experience
Increase employee satisfaction by providing quick and easy resolutions using intuitive self-service tools and SAP’s AI copilot, Joule.
Boost and scale HR service efficiency
Enhance productivity by enabling HR service teams to work faster and smarter using a unified workspace, intelligent case management, and AI capabilities.
Increase HR agility and scalability
Reduce costs and drive continuous improvement for HR operations using low- and no-code tools for simplified administration and analytics for real-time insights.
Key features
Intuitive self-service
Provide personalized, easy-to-use tools to create, update, and track HR service tickets
Access quick actions, HR policies, and guided experiences while creating tickets, ensuring fast resolutions
Use Joule, our AI copilot, for intelligent answers, actionable guidance, and automatic case creation
AI-driven case management
Centralize HR service delivery with integrated tools in a unified workspace powered by core HR data from SAP SuccessFactors Employee Central
Guide service reps through complex HR scenarios with intelligent case management
Use AI for auto-classification, content summarization, emails, and recommendations to accelerate case resolution
Insights to action
Monitor service operations, identify employee issues, and use actionable insights to optimize processes
Simplify administration using customizable features and low-code tools to manage and scale systems efficiently
Ensure access to up-to-date and accurate HR policies, procedures, and recommendations
Pricing
SAP SuccessFactors Enterprise Service Management
Features:
Included
- Premium AI capabilities
- Quick actions and guided experiences
- Self-service ticketing options
Note: Implementation is not included and must be completed by a certified SAP SuccessFactors partner. Find a partner here and filter by location, solution, and industry.
Metric
- The metric for this solution is Entitlements Package.
- Entitlements Package is a set of defined entitlements, as set forth in the respective Product Supplement, Service Description Guide or Service Use Description.
Payment method
- Payment via invoice is supported for all countries.
- Click "Buy now" to find out if payment via credit card is supported in your country.
Price upon request
In blocks of 1 Entitlements Package per year
Contract duration between 12 and 36 Months
Auto-Renewal
Has prerequisites
Technical and security information
SAP provides built-in security features and add-on solutions to help you protect your enterprise. This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Get started
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.