Empower Utility Customer Experience and Employee Engagement With Generative AI
Redefine customer-agent interactions with our solution, harnessing revolutionary automation and state-of-the-art AI technology to elevate customer service to unprecedented levels. Our platform significantly enhances efficiency, reduces operational costs, and improves J.D. Power ratings through advanced generative AI technology, powered by AWS. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Transform Customer Service with Advanced AI Features
Achieve unmatched customer engagement, real-time accuracy, and enhanced operational efficiency to redefine your customer strategy and position your business at the forefront of customer-focused innovation.
Boost Efficiency With Streamlined Integration For Seamless Operations
Enhance customer satisfaction by deploying AI assistants that handle complex queries with ease, improve J.D. Power ratings, and reduce service costs effectively.
Boost Response Times With AI To Streamline Customer Support
Provide 24/7 real-time responses with seamless system integration, ensuring smooth transitions from automated chatbots to human agents for enhanced user experiences.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Streamline Tasks With Real-Time AI Assistance For Agents
Enhance customer engagement with AI-driven precision and efficiency to deliver superior service experiences and set new standards in customer satisfaction.
Speed Up Training With AI-Driven Guidance For Rapid Skill Development
Leverage up-to-date industry insights on energy, water, and gas to make data-driven decisions, refine customer service strategies, and proactively address emerging trends and customer needs.
Track Metrics In Real-Time To Optimize Service Operations
Track and evaluate chatbot performance to gain insights into user behavior, optimize interactions, and enhance the overall user experience with targeted improvements.
Plans and pricing
All plans include:
E-ValAI Customer Assistance
Customer Assistance with Self-Service Capabalities including Usage, Integration to SAP, and Generative AI.
Per YearUSD 1.00Customer Assistance with Self-Service Capabalities including Usage, Integration to SAP, and Generative AI.
ValAI Agent Assistance & Customer Assistance
ValAI Agent Assistance & Customer Assistance
AI Internal Training Assistance and agent assistance
Per YearUSD 1.00ValAI Agent Assistance & Customer Assistance
AI Internal Training Assistance and agent assistance
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Utilities |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Using AI to Enhance Your Customer Service Organization
he AI Accelerator for the Energy & Utility Industry
Arkansas Solar Power Inc. Adopts Generative AI to Revolutionize Customer Service
Publisher
powerconnectAI Inc.
Founded in 2023, POWERCONNECT.AI is a rapidly growing leader in the energy and utility industry, specializing in AI agent assistance and customer service innovations. Leveraging generative AI, the company helps utilities automate interactions, optimize operations, and elevate customer satisfaction.
