SAP Sales Cloud Version 2, NLP classification

Identify sentiment from emails.

Overview

cb-start

The feature includes the sentiment output field that determines if the vocabulary used in the survey, is positive or negative and the degree of positivity or negativity. The sentiment value from surveys indicates the overall emotion. The magnitude of sentiment indicates how much emotional content is present within the survey, and is often proportional to the length of the text. The natural language algorithm differentiates between positive and negative emotion in surveys, but doesn't identify specific positive and negative emotions. For example, angry and sad are both negative emotions. However, the sentiment classification only indicates that the text is negative, not sad, or angry.

Benefits

Help sales teams to close deals faster
Increase win rates in deals
Improve the sales pipeline

Details

Solution type

AI Feature

Plans and pricing

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titleSAP Sales Cloud Version 2, NLP classification

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Details:
- AI Units are not required to use this AI offering in the underlying Cloud Service.
- You must have the base product in order to activate this solution.

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