Transform your customer service and support with digital self-services.
Elevate your customer relationships with our customer self-service solution. Our advanced self-service capabilities streamline service processes, ensuring efficiency and satisfaction. Engage with your customers in real-time across multiple channels, providing a seamless and unified experience. Our suite, enhances transparency and builds unwavering loyalty. Empower your business with the digital solution designed for success!
Overview
Exceptional customer experience
Deliver superior customer experience with our self-service capabilities. Our modern, responsive user interface empowers customers to easily perform service tasks, instilling confidence in the data they share. They can always access the most up-to-date information, ensuring a customer-first approach.
Improved customer satisfaction and retention
Enhance customer satisfaction and retention with a single access point for all interactions in customer service and support. Our single access point for all customer service and support interactions streamlines omnichannel communication and collaboration, strengthens relationships, and ensures seamless management of all customer interactions in real-time.
Increased service productivity and resource utilization
Boost your service productivity with shared processes and information that enhance transparency and efficiency. Reduce mean time to repair and accelerate service processes, freeing up time for complex issues and optimizing resource allocation.
Reduce customer service and support costs
Cut down on call volume and reduce the workload of your help desk and customer service teams. Minimizing manual data entry and reducing email exchanges saves valuable time and costs - savings that you can then pass on to your customers.
Facilitate digital innovations and fast time to value
Quickly respond to customer demands with a comprehensive set of self-services. Our cloud-native, configurable architecture ensures smooth onboarding and seamless integration with your existing SAP landscape. Start with the basic features and innovate with further extensions for rapid value realization.
Details
Solution type
Extensions and Add-ons
Industry
Engineering, Construction, and Operations, Life Sciences, Industrial Manufacturing, Cross-Industry
Compatibility
Works with
This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
- SAP S/4HANA Cloud Private Edition
- SAP Field Service Management
- SAP Sales Cloud
- SAP Cloud for Customer core applications
- SAP Business Technology Platform
- SAP Service Cloud
- SAP S/4HANA Cloud Public Edition
Features
Manage service requests
Empower customers to manage and track service requests with our intuitive interface. Create, update, and prioritize tickets. Collaborate with your service team by commenting and uploading attachments. Ensure transparent service with seamless interaction between internal and external participants.
Manage service appointments
Enhance transparency and efficiency in field service with our interactive planning capabilities. Customers can schedule appointments with preferred technicians at convenient times and access historical service information on-demand, ensuring seamless service delivery and complete insights.
Access installed base and equipment information
Provide customers with complete visibility into their installed base throughout the product lifecycle. Access up-to-date warranty data and other service details for all equipment. Initiate service processes or receive tailored value-add offerings for personalized, efficient service experiences.
Manage customer quotations
Customers can request quotes for clear scope and cost understanding, aiding budget planning and informed decisions. They can review details shared, building trust and confidence with the OEM. If needed, they can request adjustments or postpone the service, ensuring it meets their exact needs.
Access billing and invoicing information
Streamline commercial processes! Customers can access billing and invoicing history, track payment statuses, and download documents. This self-service reduces inquiries, accelerates business processes, and saves time and costs by providing relevant information directly from your back-office systems.
Plans and pricing
All plans include:
- proaxia CSS web applications
- SAP Business Technology Platform licenses for cloud operations, hosting, and monitoring
- Basic upgrade and maintenance support by proaxia
- User identity and authorization management capabilities
- Customer-specific UI/UX themes and branding support
- Full compatibility and integration with SAP solutions
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- Initial setup and cloud deployment
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Customer reviews
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Technical Information
Technical details
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Engineering, Construction, and Operations, Life Sciences, Industrial Manufacturing, Cross-Industry |
| Works with |
|
Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Operations |
|
terms-and-conditions-url
https://proaxia-group.com/wp-content/uploads/2025/11/2018-05-GTC-Licencing-and-Maintenance-of-software-PAS.pdf
technical-name
2001015449
is-partner
true
support-email
mailto:support_css@proaxia-consulting.com
Resources
proaxia Website - Customer Service Suite
Experience proaxia CSS in SAP's "Field Service Excellence" Value Journey
Qualified Partner-Packaged Solution for proaxia CSS
proaxia Seamless Service
Publisher
Proaxia Automotive Solutions AG
proaxia automotive solutions ag is the solution company of proaxia. proaxia is an international firm headquartered in Switzerland, with branches in Europe, MENA, USA, and Asia. As an SAP Gold Partner, proaxia specializes in processes for sales and service as well as spare parts logistics.
More solutions provided by {{publisher}} Proaxia Automotive Solutions AG
products
2001008866,2001016356,2002001393
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