Service cloud

Streamline service with AI, automation, and integration—from first contact to resolution across your enterprise.

Deliver consistent, connected service that keeps customers coming back

Unified customer service with SAP

Deliver fast, connected service across channels. Empower agents, scale with AI, and resolve issues quickly—without driving up costs.

Connect the entire enterprise

Break down silos and route customer issues to the right teams with speed and precision.

Boost agent efficiency with AI

Empower service teams with real-time insights, guided workflows, and automation.

Adapt service in real time

Stay agile with scalable service tools that flex to meet changing business and customer needs.

Explore customer service capabilities

Strengthen customer loyalty and service efficiency with AI-infused tools that help your teams resolve issues faster, personalize support, and adapt at scale.

AI-enhanced customer relationship management (CRM)

Improve efficiency and response quality with AI insights and automation that reduce churn and protect customer lifetime value.
Automate repetitive workflows like status updates, knowledge retrieval, and case categorization to reduce admin time.
Extend and adapt your customer service processes quickly with low-code and no-code application development.
Connect front-line support with your core operations to deliver faster, more reliable service experiences.

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Unified and streamlined with enterprise service management (ESM)

Streamline finance, procurement, HR, and more with one central service management platform.
Use AI and advanced analytics to route inquiries, accelerate resolution, and reduce manual effort.
Improve service efficiency and transparency while cutting total cost of ownership across departments.

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Ready-to-use autonomous AI agents

Joule agents use your business data in context to identify customer questions and update them with accurate, recommended answers.
Autonomous agents can handle complex tasks like case routing and answer finding—so your teams can focus on the customer.
Improve service efficiency and transparency while cutting total cost of ownership across departments.

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