Effectively scale with a solution designed for subscription business models

SAP Commerce Cloud, telco and utilities accelerator enables service providers with commerce and self-care capabilities for advanced subscription management to sell and manage services to customers, boosting operational efficiency, driving revenue growth, and reducing customer churn.

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Overview

Improved experience

Provide an omnichannel platform that’s more than just a customer portal. Let your customers define their customer journey with advanced self-service capabilities to manage subscription services with eligible and personalized offerings.

Gain superior value

Out-innovate and out-execute competitors with customer-centric operations that integrate business functions and channels. Position yourself to respond to the fast-paced evolution of consumer needs and behaviors and capture new market opportunities.

Increase productivity

Get prebuilt customer journeys to meet your business needs from subscriber onboarding to renewals, upgrades, amendments, cancellations, and more. Eligibility, compatibility, and serviceability help ensure smooth, simple, and relevant journeys.

Details

Solution type

Business Essentials

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but does't require them.

SAP Commerce Cloud

Software prerequisite

This product may require one or more prerequisites. Please review the pricing details for purchase eligibility.

Features

Boost digital sales with subscription services

With Journey Management, you can use predefined customer journeys or create your own. You control eligibility, serviceability, and execution of your offerings. Flexible pricing and discounts help you build the right offering for each customer.

Empower customers with self-care solutions

Advanced self-care capabilities allow customers to view their subscriptions, status, consumption, and bill information. Subscription management enables personalized sales transactions based on customer eligibility and existing subscriptions.

Enhance customer experience with personalized solutions

Provide great customer experience by understanding their needs and offering personalized recommendations for services, products, and solutions. Present information customers need for informed decisions. Give customers control over their subscription.