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Solve your specific customer service needs

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Serve your customers through channels they prefer

Give your service agents easy-to-use tools and access to relevant customer data to make service interactions smooth and personalized.

Help customers get the results they want

Go beyond traditional service and support interactions with customer-driven experiences. Deliver end-to-end service excellence with a simplified technology landscape. 

Deliver service excellence that covers every touch point

Adapt and offer an end-to-end customer service experience. Accommodate low-touch and high complex interactions as well as field service, all from one source.

Choose your SAP software for customer service

SAP Service Cloud

Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center and field service performance.

  • Cloud deployment
  • Multichannel service ticketing
  • In-context social collaboration
  • Self-service customer portal

SAP Customer Engagement Center

Transform your call center into a true customer-engagement center. Seamlessly orchestrate your omnichannel customer service, leverage AI-powered chatbots for quick answers and harmonize your front office engagements and back office processes.

 

  • Cloud deployment
  • Unified agent desktop
  • Built-in communication channels
  • AI-based chatbot integration
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    SAP Field Service Management

    Meet real-time service expectations. Quickly find the right resources, equip your service technicians with the right knowledge and keep them informed wherever they go. Scale your workforce to meet customer demand.

    • Cloud deployment
    • Field service scheduling and dispatching
    • Online and offline mobile access
    • Crowd service tools

    SAP Cloud for Customer

    Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center performance.

    • Cloud deployment
    • Multichannel service ticketing
    • In-context social collaboration
    • Customer service analytics

    What are leading analysts saying about SAP?

    Get the facts

    74%
    of enterprises see the greatest buyer drop out during pre-purchase stages, where customer service is least involved.

    Social Media Today

    49%
    of enterprises struggle to provide customers with live support services.

    Social Media Today

    Explore how service impacts customer engagement

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    Investigate the two fundamental strategies for achieving service excellence: building a unified view of customer data and providing employees with easy access to relevant insights.

    Get the latest news and trends from experts

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    Volker Hildebrand
    VP, SAP Service Cloud

    Extending field service management with AI-based crowd service

    Learn how Coresystems’ innovative platform complements SAP’s customer service portfolio to support end-to-end service processes. 

    photo of a blogger
    Lisa James
    Solution Marketing
    SAP

    Writing a new story: CRM and customer service

    A key piece in creating successful relationships with your customers is customer service. Here are three things to consider when writing a new CRM story with customer service.

    photo of a blogger
    David Brockington
    Head of Innovation Ecosystem
    SAP Customer Experience

    Real-life examples of AI transforming the contact center

    Both the customer experience and the at-work experience of customer support agents in contact centers have been drastically improved thanks to the rise of AI technology.

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