Your one-stop omnichannel loyalty platform

Discover a fully customizable, data-driven loyalty program that will transform your customer experience. Catalyzer Loyalty empowers you with deep insights, personalized rewards, and real-time analytics, helping you forge lasting connections and drive your business forward.

Overview

Provide a loyalty experience through all channels

Tailor the program to align with your unique business needs and objectives, ensuring a personalized and engaging experience for your customers. Rewarding in-store pick-up and returns in both online and offline channels enhances convenience and boosts customer satisfaction.

Enhanced customer engagement

Powered by machine learning-driven redemption analytics, you can offer personalized rewards that align with individual preferences and behaviors. This level of customization deepens customer engagement, fostering loyalty and repeat business.

Social sharing and connection

Go beyond the individual customer by enabling the sharing of reward points within friends and family. Promote social interaction and encourage customers to spread the word about your brand. By facilitating connections and building a community around your loyalty program, you create a sense of belonging and increase brand advocacy.

Details

Solution type

Extensions and Add-ons

Industry

Cross-Industry, Retail, Consumer Products

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP Engagement CloudSAP Commerce CloudSAP CommerceShow more

Features

Omnichannel reward store

Provide a centralized reward store accessible across multiple channels. Powered by machine learning-driven redemption analytics, this feature enables customers to effortlessly explore and redeem rewards based on their preferences, creating a seamless and enjoyable loyalty experience.

Omnichannel reward store
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Integration first through MACH Architecture

Seamlessly integrate in your ecosystem, allowing for easy configuration and scalability. This flexible infrastructure ensures that the loyalty program aligns with your specific business requirements and can adapt to future growth and changes.

Integration first through MACH Architecture
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Extensive Configuration

Tiers, points, accrual events, rewards and their availability for specific tiers or campaigns. There are close to a dozen types of accrual events to pick from. From item purchase, social shout outs, referrals, product reviews to complex accrual events like games, recycling.

Extensive Configuration
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Plans and pricing

All plans include:

Loyalty programs, tiers, segments, points, rewardsIntegration into SAP CX infrastructureFeature updatesUser training & support

Technical Information

Solution type Extensions and Add-ons
Category Artificial Intelligence
Industry Cross-Industry, Retail, Consumer Products
Works with
  • SAP Engagement Cloud
  • SAP Commerce Cloud
  • SAP Commerce

Resources

Catalyzer Loyalty Solution Overview

Catalyzer Loyalty Solution Introduction For Retail Case

Catalyzer Loyalty Solution One Pager

Catalyzer Loyalty によるソリューションの概要

Publisher