SAP Joule

Joule

Capture business-wide AI value with intelligent, connected workflows at scale.

What is Joule?

Joule is an AI solution that helps teams act with clarity and collaborate without silos. With AI agents for all core functions, powered by SAP business process expertise, your AI strategy scales faster and wider.

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Turn siloed data and tasks into intelligent, connected workflows that:

  • Improve decisions and speed up end-to-end processes.

  • Create a unified AI experience across SAP and non-SAP systems.

  • Deploy responsibly with trusted security and governance.

Drive efficiency, innovation, and growth

Increase productivity up to 75% across core business processes and empower teams to unlock new value.*

Scale AI impact

Accelerate business value across every core function with ready-to-use AI that understands your business context.

Innovate confidently

Reduce business transformation risk and complexity with built-in enterprise-grade ethics, security, and compliance.

What makes Joule unique?

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A new human advantage

Joule empowers your people to see further, work smarter, and unlock new impact for your business.

  • Automates complex workflows with teams of ready-to-use AI agents.

  • Delivers insights on demand grounded in your data and trusted sources. 

  • Proactively recommends next-best actions to keep work moving.

Performance that scales

Joule inspires everyday use, connects teams, and adapts as your business grows so value scales rapidly across functions.

  • Woven into the flow of work across systems your employees already use.

  • Delivers AI agents in every core function that can collaborate cross-functionally.

  • Speeds up custom AI development with simple tools to extend and build AI agents.

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Agility without compromise

Joule lets you innovate with agility using built-in SAP security, ethics, and compliance to reduce risk and IT overhead.

  • Upholds your existing SAP role-based access controls during every AI action. 

  • Adheres to global AI standards and regulations and is ISO/IEC 42001 certified. 

  • Provides robust protection and privacy measures for your sensitive data.

Create tangible value across every part of your business

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Supply chain management

Build a more agile, resilient, and customer-centric supply chain with AI.

Explore SAP Business AI for supply chain 
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Finance

Enhance cashflows, boost revenue, and optimize profit margins with AI.

Explore SAP Business AI in finance 
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Procurement

Boost your bottom line with AI that improves supplier performance, streamlines operations, and cuts costs.

Explore SAP Business AI in procurement 
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Human resources

Drive the success of every employee and achieve organizational agility with AI for HR.

Explore SAP Business AI in human resources 
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Customer experience

Drive profitable growth with AI that streamlines workflows, optimizes engagement, and seamless customer experiences.

Explore SAP Business AI in customer experience 
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IT and Developers

Use AI to boost productivity, accelerate innovation, and maximize uptime and system reliability.

Explore SAP Business AI for IT and developers 
WEBCAST
Unlock enterprise intelligence with Joule

Watch our webcast series to see how Joule delivers real-time, trusted AI insights across SAP workflows for faster results.

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Key features

Supercharge human performance

  • Role-specific AI assistants that work like teammates, orchestrating agents that automate multi-step workflows

  • 2,100 AI skills with that help employees complete routine tasks up to 80% faster using natural language*

  • On-demand analytical insights on your business data that help teams make faster, more informed decisions

Break down silos across functions

  • Collaborative AI agents for finance, supply chain, HR, and more that connect workflows across departments

  • Joule Studio agent builder for creating, testing, and deploying custom agents that automate complex work

  • Interoperability with non-SAP systems using Microsoft 365 Copilot integration, A2A protocol, and MCP servers

Reduce risk with built-in governance

  • Integration with your existing SAP access controls to protect sensitive data and maintain compliance

  • Alignment with guiding principles for the ethical use of AI from UNESCO and other frameworks

  • We do not share your data with third-party LLM providers for the purpose of training their models

Frequently asked questions

AI at scale means making AI a core part of how your entire business operates. AI at scale moves beyond isolated pilots and siloed use case by embedding AI deeply into workflows

across all departments and functions to drive transformation with measurable business-wide impact.

Joule is an AI solution, infused with AI agents, that is embedded deeply into the flow of work across SAP and non-SAP systems. Grounded in SAP’s process expertise, harmonized data, and trusted architecture, Joule’s ready-to-use capabilities deliver unmatched contextual insights and automation across all core functions of your business without compromising compliance or security. Joule helps you deploy AI at scale faster and with confidence, so your people act with clarity, teams collaborate without siloes, core processes run more effectively, and enterprise-wide impact is captured.

Joule is deeply embedded in the systems your employees already use and delivers generative AI assistance through ready-to-use and custom automations and AI agents. Joule’s assistance is grounded with built-in business process context and is integrated with your data and applications to provide more reliable and production-ready AI at scale. Joule assistance is accessible through a conversational chat experience and through capabilities embedded in the business applications supporting their workflows. Joule also offers proactive assistance that runs autonomously in the background, alerting users to events, completing routine tasks, and teeing up recommendations for actions requiring human oversight. Joule’s capabilities and assistance are built on trusted SAP security, ethics, and compliance frameworks.

AI agents are intelligent systems that autonomously perform multistep workflows without explicit programming. Agents use frontier AI models to decide which actions to take and in which order and then interact with tools to execute their plan. This ability to reason, plan, and act allows agents to address a wide range of situations that would be impractical or impossible to automate with business rules or pre-configured logic.

Joule Agents are ready-to-use AI agents that support business users with decision support and task automation that requires non-deterministic workflows. Joule Agents choose from a large set of tools (including Joule skills, other agents, and third-party applications) to action their plans and then reflect and reason on the results to draw conclusions and make recommendations. Grounded by SAP Knowledge Graph and SAP Business Data Cloud, Joule Agents uniquely understand your data and processes to act reliably through business applications.

*See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. In particular, note all numbers are indicative only.

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