SAP Business AI

SAP Business AI

Achieve company-wide ROI and transform how work gets done with agents grounded in your business data.

AI that drives your business

Help your teams get more done faster and more efficiently with AI and agents that actually understand all your business processes and data.

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Complete enterprise context

Make better decisions, leverage sharper insights, and scale confidently with secure AI grounded in your business data and embedded into every business function.

 

Unified experience

Revolutionize how work gets done with a central AI interface that elevates essential workflows, answers complex questions, and guides you through processes across all your business-critical applications.

 

End-to-end efficiency

Execute connected workflows faster than ever with role-based AI assistants and agents that work like a teammate by understanding the people, roles, and business behind your processes.

Why SAP Business AI?

Unified AI interface across your business

Complete tasks up to 90% faster* with one intelligent, embedded experience across your business data, processes, and applications. Collaborate seamlessly without silos and accelerate how teams plan, decide, and act.

Explore Joule 

AI agents that partner with your people

Reduce time spent on complex workflows by up to 75%* and drive productivity with specialized AI agents and role-based assistants for every business function.

Explore Joule Agents 

One AI operating system with complete enterprise context

Build, run, and integrate AI agents and custom AI solutions at scale, grounded in your data and securely governed through a secure single entry point.

Explore SAP AI Foundation 

Be more productive, faster, across every team in your business

Create tangible value across every part of your business, from supply chain to finance, procurement, HR, sales, and more.

Supply Chain

Build a more agile, resilient, and customer-centric supply chain with AI.

Explore SAP Business AI for supply chain 
Finance

Enhance cashflows, boost revenue, and optimize profit margins with AI.

Explore SAP Business AI in finance 
Procurement

Boost your bottom line with AI that improves supplier performance, streamlines operations, and cuts costs.

Explore SAP Business AI in procurement  
Human Resources

Drive the success of every employee and achieve organizational agility with AI for HR.

Explore SAP Business AI in human resources  
Customer Experience

Drive profitable growth with AI that optimizes customer engagement and experiences and streamlines workflows.

Explore SAP Business AI in customer experience 
IT and Developers

Use AI to boost productivity, accelerate innovation, and maximize systems uptime and reliability.

Explore SAP Business AI for IT and developers  

Explore Joule Agents with the strongest business process expertise

With full understanding of your business and the most comprehensive data, Joule Agents connect and work seamlessly together to accomplish any task more effectively than other AI agents—and supercharge your people.

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The only agents that work and collaborate across functions—right out of the box

With ready-to-use Joule Agents, your entire enterprise can immediately start tackling more complex challenges.

Explore Joule Agents
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Build the most powerful AI agents for your enterprise

With Joule Studio, your teams can create and deploy custom agents that are more powerful and impactful because they’re uniquely grounded in your business processes.

Explore Joule Studio

Accelerate SAP projects and cloud transformations exponentially

SAP Joule for Consultants

Explore how SAP Joule for Consultants boosts consultant productivity and accelerates project delivery by up to 14%*

Explore SAP Joule for Consultants 

See how customers succeed with SAP Business AI

Automating invoice ops with AI

Explore how Cirque du Soleil cuts invoice inquiry time from 30 to 2 minutes across 70,000 annual invoices.

Watch the customer video 

Augmenting procurement processes with AI agents

See how Uniper leverages Joule Studio to create custom AI agents that reduce manual effort by 50%.

Watch the customer video 

Powering skills-based talent strategy with AI

Explore how American Honda drives efficiency in its global workforce with 90% efficiency gains.

Watch the customer video 

Elevating shopping experiences with AI

Learn how Salling Group uses Joule to streamline operations and help teams work more efficiently.

Watch the customer video  

Scaling developer innovation with AI agents

Explore how Bosch Digital equips 1,500 developers to boost productivity by 20% and accelerate unit test creation by 20%.

Read the customer story 

Elevating sales with 360-degree customer insights

See how Mondi leverages SAP CX analytics to gain a unified customer view, enabling faster decisions and customer responses.

Watch the video 

Building an omnichannel shopping experience

Learn how Christ Juweliere ships 60,000 holiday orders from 200+ stores, driving a 40% revenue increase in just one year.

Watch the video 

Bringing intelligent CX to life

Explore how Döhler uses AI to boost customer experience productivity, generate smarter insights, and streamline the sales process.

Watch the video 

Frequently asked questions

SAP Business AI is a portfolio of enterprise-grade artificial intelligence offerings that embed AI capabilities directly into SAP's business applications and processes, enabling intelligent automation, predictive analytics, and data-driven decision-making across finance, supply chain, HR, and customer experience functions. It works by integrating machine learning, natural language processing, generative AI, and agentic AI technologies into existing SAP systems like SAP S/4HANA, SAP SuccessFactors, and SAP Ariba, allowing businesses to automate repetitive tasks, gain real-time insights, and optimize operations without requiring separate AI tools. AI Foundation is the underlying operating system that powers SAP Business AI, enabling users to build, run and integrate AI agents and custom AI solutions at scale.

SAP Business AI solves critical business challenges including inefficient manual processes, poor data-driven decision making, and inadequate customer experiences by embedding intelligent automation, predictive analytics, and personalized interactions directly into core business applications. The platform addresses operational inefficiencies across finance, supply chain, HR, and customer management functions through AI-powered insights, automated workflows, and real-time data analysis that streamline business processes and reduce human error. Organizations using SAP Business AI achieve measurable outcomes including enhanced productivity, cost savings through process automation, improved forecasting accuracy, and strengthened customer relationships that drive sustainable business growth.

Joule is an AI solution embedded throughout SAP's cloud enterprise portfolio that delivers proactive, contextualized insights and automates complex workflows using natural language interactions. Intelligent agents, specifically Joule Agents, are AI-powered assistants that use SAP's business process expertise to automate end-to-end workflows across finance, HR, supply chain, and customer experience functions. Together, they help businesses increase productivity, streamline operations, and enable employees to focus on high-value strategic work while maintaining enterprise-grade security and compliance..

SAP Business AI implements comprehensive data protection measures including data masking and pseudonymization to protect personally identifiable information (PII). Customer data remains within their own SAP tenancy with tenant-level data isolation, and no customer data is stored within AI assistants like Joule. All data processing follows GDPR requirements and SAP's Global Data Protection and Privacy Policy, with data anonymized or pseudonymized where appropriate.

Start with the Experiencing SAP Business AI learning journey to understand how SAP Business AI delivers value across roles and processes. You’ll learn how Joule and intelligent agents automate workflows, how AI Foundation enables you to build and scale AI across SAP Cloud ERP and hybrid environments, and how Responsible AI principles are embedded throughout SAP solutions.

SAP Business AI follows a two-tier model: Base AI and Premium AI. Joule Base is included in standard SAP Cloud subscriptions at no additional cost and delivers embedded, everyday AI capabilities across SAP applications. Joule Premium Packages support more advanced use cases and is priced either per user per month (for regularly assigned capabilities) or through consumption-based SAP AI Units (for scalable or event-driven scenarios). AI Units act as a flexible, shared credit pool that can be used. The number of AI Units required depends on your users, use cases, and expected usage and can be calculated using the AI estimator. SAP provides estimation guidance and commercial support to help determine the right model and volume for your organization.

AI in business helps automate processes, analyze large volumes of data, and improve decision-making across core functions. In finance, it supports risk management and forecasting; in supply chain and procurement, it optimizes planning, supplier management, and inventory; in HR, it enhances recruiting and employee engagement; and in customer experience, it improves customer insights, lead generation, and campaign performance. By embedding AI into business processes, organizations increase efficiency, reduce risk, and drive better outcomes across the enterprise.

Foundation models are large-scale AI models pre-trained on vast datasets that can be adapted for multiple use cases without extensive retraining. SAP's new foundation models include SAP-RPT-1 and SAP-ABAP-1, which are specifically designed to deliver predictive insights from a single model across use cases, and immediate access to specialized ABAP knowledge. These models enable faster, more accurate task completion and ABAP development by leveraging SAP's domain expertise built directly into the AI architecture.

*Numbers assumed for consumer products company, €1bn in revenue, and 2,000 employees. Annual benefits result from one or more value drivers. Source: SAP Value Benchmarking.

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