Empower your employees with unprecedented levels of customer engagement.
InvoiceCloud provides modern digital payment and customer engagement solutions for more than 2,000 Utilities with a 98% retention rate. With InvoiceCloud for SAP S/4HANA, Utilities can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads.
Overview
Increase Utility Customer Digital Engagement Through Billing and Payments
On average, InvoiceCloud customers see a 58% increase in digital e-adoption, a 2.8x increase in paperless enrollment all while receiving 40% fewer bill-related calls.
Elevate the Customer Experience by Providing Modern Payment Methods
Allow your customers to pay when and how they want, including pay-by-text, one-time payment and an advanced IVR solution. Couple these channels with all the modern payment methods including Apple Pay, Google Pay, Venmo and PayPal.
Empower Employees to Focus on Mission-Critical Customer Challenges
InvoiceCloud enables you to drive faster reconciliations through a seamless integration with SAP, reduced print and mail costs, and automation of manual processes to streamline staff workflows. Reduce costly customer service interactions enabling you to redeploy staff for higher value activities.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry, Utilities, Public Sector, Insurance
Compatibility
Works with
Features
Drive digital engagement with one-time payments
This capability allows customers to pay digitally without requiring login credentials, encouraging more customers to easily pay online without the hassle of creating an account or remembering login information.
Improve Collection Time & Efficiency
Drive higher digital adoption through our intelligent communications feature which provides multiple avenues to communicate about upcoming payments including email, text, calendar reminders, inbound and outbound IVR.
Reach your customers when and how they prefer
Our text reminders work similarly to our e-bills. Respond to the text with the word ‘pay’ to process a payment if a stored payment method is on file. Drive digital payment adoption through all channels.
Plans and pricing
Price Available Upon Request
Access to True SaaS Platform
Secure Credit Card & ACH Storage
Credit Card & ACH Transaction Processing
Detailed Payment Transaction Reporting
Access to All Modern Wallets (including Apple Pay, Google Pay, Venmo)
Customer Marketing Programs (Drive Digital Payment Adoption and Paperless Enrollment)
Flexible pricing is one of the key benefits of InvoiceCloud. Prices vary and can be paid by the consumer or biller. Please contact InvoiceCloud for pricing.
Access to True SaaS Platform
Secure Credit Card & ACH Storage
Credit Card & ACH Transaction Processing
Detailed Payment Transaction Reporting
Access to All Modern Wallets (including Apple Pay, Google Pay, Venmo)
Customer Marketing Programs (Drive Digital Payment Adoption and Paperless Enrollment)
Flexible pricing is one of the key benefits of InvoiceCloud. Prices vary and can be paid by the consumer or biller. Please contact InvoiceCloud for pricing.
