Tenant Self Service Portal - A Kiosk for Tenant Enablement and Empowerment
Wipro's Tenant Self Service Management ( TSM ) a simple and feature rich online Portal where tenants are enabled securely to manage their account using the Contract Cockpit, Service Request Cockpit and Lead to Lease Cockpit on either laptop or Tablet or Mobile.
Overview
Increase Tenant Delight Leading to Increased Retention
Benefit from enhanced tenant loyalty, reduced tenant churn and increased tenant retention due to empowered and delighted tenant experience and achieving lower vacancy costs.
Reduce cost to serve while empowering customers
Tenants enabled to manage their account and raise service requests independently with minimal or no contact with Service Agents reducing overall cost to serve.
Reduce Maintenance & Rent Ready Costs
Lower Maintenance & Breakdown Costs as Tenant will report service request earlier i.e immediately after the first sign of fault detected with the click of a button and minimal effort . This will avoid expensive repairs / replacement costs at a later stage if the fault is not reported on time.
Details
Solution type
Extensions and Add-ons
Industry
Engineering, Construction, and Operations
Compatibility
Works with
SAP Business Technology Platform
Features
Manage Contract using TSM Contract Cockpit
Enable tenants to view their contract details, invoices, check for next payment dues, pay rent, view alerts & communications from their leasing company
Raise, Monitor and Pay for Service Requests
Tenants can avail services by submitting requests via the portal. Also monitor their service requests to track it’s progress. Once the job/request is completed, they can make payment from portal.
Receive and Manage Notifications
Solution provides the ability for tenant to receive and manage notifications in the portal by integrating with CRM and RE-FX system giving updates on any changes.
