SAP Service Cloud Version 2, profanity check

Define a set of pejorative vocabulary.

Overview

The profanity check feature flags potentially offensive language in the emails and gives you a chance to reconsider before clicking send.

Benefits

  • Improve agent productivity
  • Empower agents to solve cases faster
  • Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud