SAP Service Cloud Version 2, profanity check
Define a set of pejorative vocabulary.
Overview
The profanity check feature flags potentially offensive language in the emails and gives you a chance to reconsider before clicking send.
Benefits
- Improve agent productivity
- Empower agents to solve cases faster
- Increase service efficiency and improve customer satisfaction
Details
Solution type
AI Feature
Compatibility
Works with
This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP Service Cloud
Plans and pricing
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titleSAP Service Cloud Version 2, profanity check
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deploymentType
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-
Details:
- AI Units are not required to use this AI offering in the underlying Cloud Service.
- You must have the base product in order to activate this solution.
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Technical Information
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SAP Service Cloud Version 2, profanity check