Delivering end-to-end, connected digital customer experiences (CX) for landlords
SmartCX for Landlords provides efficient management of properties, tenants, and associated utilities services including tenant onboarding, lease management, maintenance requests, billing and payments. Tenants manage their utility accounts and communicate with landlords through various touchpoints.
Overview
Enhance personalized user experiences for landlords
Tailored specifically for landlords, this platform efficiently manages multi-tenant buildings, offering unique features such as energy and water management, bill payments, revert-to-owner (RTO), multichannel notifications, real-time usage tracking, and simplified portfolio management—all from one integrated digital platform.
Enhance self-service adoption for tenants and landlords
The platform equips landlords with an online tool to efficiently manage multi-tenant buildings like residences and offices while complying to local regulations. Landlords track usage, manage bills, create custom portfolios, handle services and other utility functions via web or mobile.
Enhance revenue and streamline rent collection for utilities
The platform optimizes utilities collections by providing landlords with a comprehensive view of their utility bills across their portfolios. Landlords can track payments, make personalized payment arrangements like autopay, offer various payment methods like text-to-pay, credit cards or wallets.
Details
Solution Type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Streamline portfolio creation and management
Streamline property management with the platform by allowing landlords to create and manage multiple portfolios. Landlords can analyze usage history, manage payments and control services like revert-to-owner or start/stop across accounts. Enhance utility services and communication from one platform.
Easy and flexible bill payments
Offer landlords multiple payment options for hassle-free transactions across portfolios or selective accounts. Features include tenant-specific billing, payment arrangements like autopay, and level pay and multi-channel payments like cards, banks, text to pay, ACH, kiosks and digital wallets.
End-to-end service management
Streamline service management for landlords with real-time tracking and notifications across channels like text, voice, email, push and chatbot. Easily start, transfer, or cancel services, including Revert to Owner options. Ensure prompt complaint resolution and seamless status updates.
Plans and pricing
All plans include:
Price Upon Request
Standard per Landlord Meter / Active Services
Price upon request- Has prerequisite
See all pricing details Standard per Landlord Meter / Active Services
Standard
Standard per Landlord Meter / Active Services
Includes 10000 meters Per YearUSD 90,000.00- + USD 95000.00 Setup Fee
- USD per meters
- Minimum contract 1 year
See all pricing details Standard per Landlord Meter / Active Services
Includes 10000 meters
Technical Information
| Solution Type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Utilities |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
The Road Ahead- Defining the Next in CX for Energy and Utility Industry
Case Study: Scaling Smart Communications and 24x7 Service for a Leading Energy Provider
Publisher
Smart Energy Systems, Inc.
With our innovative and industry-leading cloud platforms, we aims to deliver the best digital customer experiences (CX) and mobile workforce experiences (WX), powered by AI, ML, and IoT analytics (IX) to the global energy, water and gas providers. We partner with utilities to deliver solutions that are easy to use, integrate seamlessly with utility systems, and help build a strong technology foundation that allows utilities to become future ready, by harnessing the power of digital technologies.
