Proactive AI Insights for your emails‚ meetings‚ and more.

Name: SAP CX AI Toolkit, Smart Actions
Brand: SAP SE

Get an overview of your emails with customers, and a quick access to their cases and questions. The Smart Actions of the SAP CX AI Toolkit, represent insights and action items that are pulled from your email and meetings. It offers you a quick access to your last email with your customers, by summarizing it and providing its description. The Smart Actions also show you your customer's questions, and you can trigger an AI generated answer based on the data sources and files that you have on your OneDrive. Additionally, it provides you with links to the data sources that the answers were pulled from. This tool offers you a set of actions for each question, like copying, viewing the answer, dismissing the question, and enables you to schedule a follow-up meeting, if needed.

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Overview

Enterprise-Operational Decisions

Help your teams make more intelligent decisions with enterprise data combined with operational data

Task Automation in Context

Automate routine tasks from right where your teams work using a stand-alone app or Joule

Proactive Enterprise Insights

Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data

Staff Productivity Boost

70% improvement in staff productivity

Operational Excellence

Higher operational excellence

Details

Solution type

AI Feature

Plans and pricing

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

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