SAP CX AI Toolkit, custom AI tool builder

Create custom AI tools for business users grounded in SAP data.

Overview

As an administrator, you can use the AI Tools Builder to validate prompts that are grounded in SAP Customer Experience data and create custom AI tools that are best suited for your business needs.

Benefits

Ground your AI tools with CRM data via merge fields to meet your complex business needs
Develop custom AI tools using SAP’s trust layer, obfuscating PII, ensuring zero data retention by LLMs, and preventing bias
Access your custom AI tools from anywhere through SAP CX AI Toolkit extension

Business Value

30% increase in staff productivity
1% increase in win rate
1.5% increase conversion rate
10% increase in first call resolution rate

Details

Solution type

AI Feature

Plans and pricing

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titleSAP CX AI Toolkit, custom AI tool builder

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deploymentType

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