AI-Driven Contact Center Transformation: Coaching, Performance Intelligence, Gamification
AmplifAI enables the growth of agents and teams using SAP Service Cloud with contact center coaching, performance intelligence, gamification, incentives, engagement, quality and compliance. We help contact center operators achieve a new standard of excellence by helping people analyze less and do more. We help contact centers replicate your highest performing people by transforming data into the actions needed to elevate their performance. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Enhance and Scale Performance Across the Board
Elevate performance and maintain consistency seamlessly across multiple locations, geographies, and BPOs. AmplifAI facilitates effortless knowledge sharing throughout your network, ensuring everyone benefits from best practices.
Effective Coaching at Your Fingertips
Harness the power of AmplifAI's exclusive Prediction Model to identify and spotlight Coaching Effectiveness for every leader. Empower leaders to pinpoint their team's coaching development needs with precision and drive better results.
Visibility and Insights Made Simple
Gain effortless and crystal-clear visibility into performance metrics aligned with your goals. Leaders and agents can easily comprehend how their performance measures up against the team and network standards, making informed decisions a breeze.
Details
Solution Type
APIs and Technical Components
Industry
Cross-Industry, Retail, Banking, Telecommunications, Travel and Transportation
Compatibility
Works with
SAP Cloud for Customer core applications
Features
Effortlessly consolidate data from all your systems, with 150+ connectors from Excel files to custom APIs, into AmplifAI, creating a centralized and reliable single source of truth for your organization.
AmplifAI delivers proactive guidance within a daily game plan, ensuring optimal performance by pinpointing precise coaching needs. Recommended actions will be personalized by agent, whether that's a coaching session on a particular metric, a microlearning, recognition, gamification, a learning, or a nudge, all to drive actionable improvements.
AmplifAI simplifies continuous improvement by measuring and optimizing coaching and learning content, ensuring your actions lead to tangible results. Measure the effectiveness of the different actions that are taken.
Plans and pricing
All plans include:
AmplifAI Performance Enablement - Over 150 Users
Includes unlimited Users Price upon request- Has prerequisite
See all pricing details Includes unlimited Users AmplifAI Performance Enablement - Under 150 Users
All Features Included in All Editions
Includes 150 Users Per MonthUSD 5,000.00- + USD 15000.00 Setup Fee
- Minimum contract 1 year
- Has prerequisite
See all pricing details All Features Included in All Editions
Includes 150 Users
