Commerce Management and Personalization
Drive your business strategy and win with an industry-leading omnichannel commerce platform.
Create personalized, in-context offers at the moment of decision, and provide exceptional service in store, online, and on mobile devices.
Drive your business strategy and win with an industry-leading omnichannel commerce platform.
Attract customers by blending online and physical experiences with new technologies.
Buy anywhere and fulfill anywhere by optimizing omnichannel sales order management.
Deliver an omnichannel customer service experience to exceed customers’ expectations.
Manage your customers' experience across the entire engagement cycle.
Give your customers a better shopping experience and win their loyalty by relying on an industry-leading omnichannel commerce platform.
Market to an audience of one by creating targeted and highly personalized omnichannel customer experiences in real time. Improve the relevance of experiences with a 360-degree view and analysis of the customer.
Empower business users to manage product content across channels and geographies.
Improve personalization with search and navigation experience solutions for your customers.
Create, maintain, and continually extend real-time customer profiles from commerce storefronts and other data sources.
Create, schedule, and measure effectiveness of cart re-targeting campaigns to win back visitors who have abandoned their shopping session.
Automate the promotion of relevant goods and services driven by business goals and customer behavior.
Enable commerce personalization through real-time micro-segmentation.
Merge online and physical shopping interactions, attract consumers, and offer a superior buying experience by using the latest technologies.
Connect with your customers where they shop – whether it’s in the store, on the go, or through your Web store – and deliver personalized and consistent promotions with a single common view of your customer.
Build the digital core of your future value network – which connects your workforce, suppliers, consumers, and the Internet of Things (IoT) in real time – to capture every opportunity and increase business value.
Build customer loyalty and boost sales using real-time inventory data to fill customers' merchandise needs.
Use RFID to digitalize and automate the execution of routine store business processes for increased efficiency.
Maximize your revenue potential by delivering an outstanding omnichannel shopping experience.
Improve interactions with your customers and turn the point of decision into the point of sale.
Transfer and audit point-of-sale data for more efficient decision-making.
Get closer to your customers by providing them with personalized mobile coupons and offers.
Manage and process customer orders from any channel and intelligently source orders and promise inventory from anywhere in the supply chain.
Engage customers on their mobile device with targeted and highly customized experiences in real time with a comprehensive view and analysis of the customer.
Collect, cleanse, and centralize your customer and point-of-sale data in real time. Prepare cross-channel data for analysis, as well as consumption by other applications, while accelerating retail analytics and planning capabilities.
Create flexible assignments of demand to supply, supporting order management from anywhere.
Achieve a near real-time view on inventory with omnichannel inventory visibility using CAR.
Calculate sales prices and promotional offers for shopping carts in respective sales channels.
Support frictionless order processing from quote to cash.
Manage the complete sales order lifecycle for faster billing with less administrative effort.
Accelerate complaint and returns processing with optimized claims and refund management.
Manage receivables, payments, and reporting of high volumes of financial transactions with SAP S/4HANA.
Tailor credit decisions and collection management processes to customer profiles with SAP S/4HANA.
Exceed customer expectations by delivering a personalized, omnichannel customer service experience.
Personalize your omnichannel service experience by empowering agents with a complete customer view. Improve your first-time fix rates in the field by giving technicians the data and tools they need to help each customer.
Engage your customers on their buying journeys through omnichannel communications and service.
Solve customer issues in one interaction with service request management.
Ensure issue resolution on first contact with effective knowledge management and access to information.
Bring company experts together to solve customer issues with service collaboration.
Gain real-time insight into service performance with powerful analytics and intuitive dashboards.
Manage your customers' experience across the entire engagement cycle.
With the SAP Qualtrics Digital CX solution, you can see the entire customer journey across multiple channels and touch points on a single platform.
Provide a streamlined customer experience across all digital touch points.
Increase loyalty, improve sales force productivity and close more deals through a better understanding of your customers’ behavior.
Turn your customer support channels and teams into the primary driver of customer satisfaction.