October 5 – 7, 2026
Customer Experience Connect
Join us to be the first to hear about the latest AI innovations in Autonomous CX and connect with peers across every line of business.
Register now
Learn how Autonomous CX proactively improves interactions.
Discover how to unlock new revenue growth with AI-driven, connected, and proactive customer journeys powered by Autonomous CX.
Experience live demos of Joule's central workspace for CX.
Get hands-on access to Autonomous CX assistants and agents in Joule Work. Hear real customer stories on how Joule orchestrates end-to-end CX workflows grounded in real-time data—freeing teams from manual work.
Connect with CX peers and beyond to talk AI strategy and gain insights.
Exchange ideas with CX peers and other business leaders and explore practical AI use cases across marketing, commerce, sales, and service. See how AI-forward enterprises are scaling adoption with clear road maps, transparent ROI, and seamless integration with existing systems.
Agenda at a glance
Please note that this agenda is listed in Pacific Daylight Time (PDT) and is subject to change.
| Time | Activity |
|---|---|
| 7:00 a.m. – 6:00 p.m. | Registration open |
| 8:00 a.m. – 5:00 p.m. | Pre-conference trainings |
| 1:00 p.m. – 5:00 p.m. | Partner Summit |
| Time | Activity |
|---|---|
| 7:30 a.m. – 6:30 p.m. | Registration open |
| 7:30 a.m. – 6:30 p.m. | Show floor open |
| 8:00 a.m. – 9:15 a.m. | Global keynote |
| 9:15 a.m. – 5:00 p.m. | Breakout sessions including hands-on labs, customer success stories, roadmap overviews, and more |
| Time | Activity |
|---|---|
| 7:30 a.m. – 3:30 p.m. | Registration open |
| 7:30 a.m. – 5:00 p.m. | Show floor open |
| 8:00 a.m. – 3:30 p.m. | Breakout sessions including hands-on labs, customer success stories, roadmap overviews, and more |
| 10:30 a.m. – 11:30 a.m. | Customer Experience Connect keynote |
| 4:00 p.m. – 5:00 p.m. | Celebrity keynote |
| 7:00 p.m. – 10:00 p.m. | Celebration night |
Hear what customer experience leaders are saying about Customer Experience Connect
"An outstanding experience—professional experts, compelling solutions, and a team that clearly understands how to deliver great customer experiences."
"The demos were exceptional and truly brought the experience to life—they sparked real interest and showed how thoughtful design can elevate the customer journey."
"Hands down the best session I attended. The preparation, hands‑on approach, and knowledge sharing made it a standout experience."
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SAP Connect Las Vegas
Attend the three-day, in-person event and discover how to maximize your SAP solutions across every line of business and network with peers and partners.
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SAP Connect Virtual
Join our free virtual event to experience live highlights from SAP Connect Las Vegas, including keynotes and breakout sessions, plus exclusive on-demand content.
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