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The Body Shop: Satisfying customers by equipping employees with industry trends

Explore The Body Shop’s journey with SAP

As a renowned global retailer of beauty and skincare products, The Body Shop knows that its people are the face of the company. To help employees stay up to date on key industry trends and provide outstanding customer consultations, The Body Shop uses SAP SuccessFactors solutions to deliver timely online training available anytime, anywhere.

<4

weeks

for each performance management review cycle, reduced from two months.

30

%

increase in employee productivity.

E-learning is still one of the most effective ways to keep the workforce connected. SAP is our e-learning partner of choice, as SAP SuccessFactors solutions provide the most comprehensive solutions for our digital transformation journey.

Mirna Harahap
Head of HR
The Body Shop Indonesia

The Challenge

Elevating employee proficiency to better serve customers

The Body Shop is a well-known global retail chain in the cosmetics and beauty business. Its Indonesian stores have over 1,200 employees geographically scattered across 42 cities. Flying the whole workforce into one training center in Jakarta was making it challenging to efficiently and effectively educate and engage them. 

 

Recognizing its people as its greatest asset, the company wanted to embark on a journey to digitally transform HR and provide constant updates on the latest industry trends to allow employees to recommend the best beauty and style solutions to customers.

The Solution

Offering prompt online training in the latest beauty industry trends

To keep employees informed about the latest beauty and style trends, The Body Shop implemented SAP SuccessFactors solutions to provide timely online training.

 

When new information on industry and style trends is available, it can quickly and efficiently be shared with employees online. The SAP SuccessFactors Learning solution allows employees to log in at their chosen time, download training content, and complete it in under 10 minutes.

 

To help employees perform at their best and increase employee satisfaction, The Body Shop uses the SAP SuccessFactors Performance & Goals solution to provide 360-degree performance feedback from supervisors and managers. With this feedback, employees can focus on what they do best, understand areas for improvement, and continue working toward their career goals.

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Empowering employees to serve customers better

See how The Body Shop uses the SAP SuccessFactors Learning and SAP SuccessFactors Performance & Goals solutions to help employees stay engaged, motivated, and confident, so they can serve customers better.

The Result

Improving time to market and enhancing operational efficiency

By enabling its workforce to learn about the most recent industry trends within minutes, The Body Shop is improving time to market and empowering employees to deliver optimal customer consultations. 

 

The company is also using online training to better engage its millennial-centric workforce and increase productivity by providing learning opportunities during quiet periods of their shifts. Through online training, The Body Shop is reducing its carbon footprint by minimizing domestic travel.

 

Keeping employee satisfaction in mind, The Body Shop transformed HR into a strategic role focused on providing actionable insights and leadership direction by effectively monitoring and managing employee performance. Today, The Body Shop is efficiently managing 1,270 employees across 42 cities in Indonesia with SAP SuccessFactors solutions.

SAP helps The Body Shop run better

Key business outcomes and benefits

  • Improved time to market by updating the workforce on the most recent industry trends within minutes, empowering them to deliver optimal consultations for their customers
  • Engaged a millennial-centric workforce more effectively during lull periods of their shifts
  • Monitored and managed employee performance successfully
  • Transformed HR into a strategic role focused on providing actionable insights and leadership direction
  • Increased business productivity and reduced its carbon footprint by minimizing domestic travel

Featured solutions and services

  • SAP SuccessFactors Learning provides innovative capabilities that can help you create a culture of continuous learning with a corporate learning management system (LMS).
  • SAP SuccessFactors Performance & Goals helps align your strategy and goals, improve employee performance through ongoing coaching and feedback, and recognize top talent.

About The Body Shop

The Body Shop is a renowned global retail chain in the cosmetics and beauty business. Its Indonesian stores have over 1,200 employees geographically scattered across 42 cities.

Industry Region Company Size
Consumer products Banten, Indonesia 1,270 employees
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