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Support Services

Rely on proactive, predictive, and preventive support across all deployment options and use new technologies to realise your business goals quickly.

Get the resources you need to be successful in the cloud

Speed cloud adoption and business outcomes with insight-driven, prescriptive, and personalised recommendations for consuming and optimising solutions.

Shorten time to value with SAP Preferred Success

Achieve optimal adoption of cloud solutions with faster results by using services that optimise the user experience and help you take advantage of the latest technology innovations. With SAP Preferred Success, you get:

  • In-depth release guidance from SAP experts to discover, explore and implement new features
  • A designated customer success manager (CSM) to drive the execution of your cloud strategy
  • Advanced service-level agreements, including prioritized incident handling to minimise impacts to business
  • Tailored training programs including access to SAP Preferred Success Community and SAP Learning Hub, solution editions

Key Benefits

Get empowerment throughout your subscription lifecycle and improve the user experience across your cloud solutions.

Increased investment value

Benefit from the greatest impact of your cloud subscription and partnership with SAP to constantly drive innovation and adoption, aligned to your outcomes.

Cloud adoption

Drive continuous cloud solution adoption and use to build a resilient cloud culture for your business with SAP Preferred Success services.

Portfolio support

Get proactive, prescriptive guidance across the SAP solution portfolio, including SAP SuccessFactors solutions, SAP S/4HANA Cloud, and SAP Cloud Platform.

See how customers are succeeding with SAP Preferred Success

Learn how real customers achieved cost savings and business benefits.

Transforming to an intelligent enterprise with SAP Cloud solutions

American Air Filter wanted to better serve its customers by modernizing and standardising its business processes and systems. With the help of a “dream team” of talented professionals from AAF, SAP, and SAP Partner Allgeier and a Customer First approach, the company embarked on an intelligent enterprise transformation with SAP Cloud solutions.

Fast adoption of cloud-based HR with SAP Preferred Success

Learn how Laureate Education Inc. updated its HR processes and systems with expert guidance from SAP Preferred Success, empowering educators to focus on what matters most: helping students succeed.

Harnessing the cloud to efficiently deliver services

See how AKKA Technologies is using high performing solutions to meet the needs of both clients and consultants. 

Questions? Get in touch!

Kalbėkitės dabar Kalbėtis offline
Gauti tiesioginę pagalbą ir kalbėtis su SAP atstovu.
Rašykite mums
Siųskite el. laiškus su pastabomis, klausimais ar atsiliepimais.
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