Plan and schedule service and maintenance operations smarter and more efficiently.
This solution integrates with SAP ERP Central Component (SAP ECC) and SAP S/4HANA to deliver intelligent resource and demand planning for service and maintenance operations. It enables manual, semi-automated, and fully automated scheduling with skill-based assignments and route optimization and features an interactive planning board and map interface. Reduce travel times, increase technician productivity and improve transparency and control.
Overview
Automate 90% of scheduling and free dispatchers to engage customers
NEO Schedule automates up to 90% of manual planning, freeing dispatchers to focus on strategic tasks like customer engagement and escalation management. Its drag-and-drop interface combined with AI-supported optimization delivers both flexibility and fully automated planning for large task volumes.
Reduce operational costs by using real-time route optimization
NEO Schedule’s optimized route planning reduces travel time and fuel consumption, cutting operational costs and improving resource efficiency. This approach boosts productivity by enabling more jobs per resource and lowering reliance on external staff, creating a cost-effective and agile operation.
Respond quickly by seeing routes, progress, and utilization at a glance
NEO Schedule delivers real-time insights through Fiori-based dashboards and planning boards, giving instant visibility into resource utilization and job progress. The dynamic planning board and integrated map let managers visualize routes, open demands, and technician locations, enabling quick decisions and schedule adjustments that improve efficiency and customer satisfaction.
Details
Solution type
Extensions and Add-ons
Industry
Industrial Manufacturing, Travel and Transportation, Utilities, Healthcare, Cross-Industry
Compatibility
Works with
Features
Combine automation and AI to transform resource planning and cost control
NEO Optimizer automates planning based on skills, materials, travel, and deadlines. As an optional module, it can help cut manual scheduling by up to 90%, boost efficiency, lower costs, and accelerate service delivery—helping businesses scale and improve customer satisfaction.
Enable real-time control with map-based route planning and task management
The interactive map shows technician locations, open demands, and assigned jobs in real time, enabling quicker assignments to the right jobs. Route optimization cuts travel time, while direct task reassignment streamlines workflows to boost efficiency, reduce expenses, and improve service speed.
Optimize schedules instantly with the planning board and drag-and-drop control
The planning board gives real-time visibility into resource availability and utilization, with seamless zoom from daily to annual schedules and easy drag-and-drop adjustments. Integration with SAP ERP Human Capital Management ensures technician availability, avoiding duplicate data maintenance.
Plans and pricing
Individual Package
Based on individual requirements
Includes 1 Requirement
Price upon requestBased on individual requirements
Includes 1 Requirement
Pilot Implementation
NEO Schedule Basic
Includes one implementation
Per MonthEUR 49.49NEO Schedule Basic
Includes one implementation
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Enterprise Resource Planning |
| Industry | Industrial Manufacturing, Travel and Transportation, Utilities, Healthcare, Cross-Industry |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Axians NEO Schedule website
Axians NEO Schedule Webcast - german language
Axians References
Publisher
Axians NEO Solutions & Technology GmbH
Experience service and maintenance management with NEO Suite 360°. With our NEO Suite, we offer a comprehensive service and maintenance management solution that intelligently connects all parties involved in the process, including technicians, dispatchers, customers, subcontractors, and machines. Deep SAP integration makes NEO Suite an end-to-end solution that integrates directly into the SAP system environment without redundancy.
