Autonomously process and answer questions from existing customer data.
This agent can autonomously process natural language questions, identify intent, and deliver accurate responses. The agent allows administrators to define particular questions that are answered using existing custom data sources, tickets, or cases.
Overview
Customer Satisfaction Boost
Improve customer satisfaction
High-Value Customer Interaction Focus
Increase sales and service staff productivity, focusing on high-value customer interactions
Sales & Service Productivity
50% higher sales staff productivity for agent-handled tasks
Details
Solution type
AI Agent
Plans and pricing
Choose a base plan
Q&A Agent
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.
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Technical Information
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Product documentation
View information and documentation for implementing and managing your SAP products.
Data security
Help protect confidentiality and data integrity.
Business process security
Support compliance with regulatory requirements.
Risk and threat mitigation
Drive continuous improvement across your operations.
Cloud delivery options
Enable a smooth transformation while meeting security and compliance requirements.
Installation and setup
Follow these setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimize the configuration of SAP products with our comprehensive configuration guide.
Integration
Find out how you can integrate SAP products with your existing IT landscape.
Resources
Initial Setup - SAP Help Portal
Business Value 3-Pager
AI offerings
Learn more about this package
Q&A Agent
Q&A Agent Demo