Order management software

Overcome omnichannel order and fulfilment complexities with SAP Order Management Services.
Woman looking at laptop with anvil graphic behind her and two graphics of SAP Order Management System software

Connect supply and demand data to deliver the perfect order

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Centrally manage orders with an intelligent system

Provide your customers with a unified commerce experience across all channels and track sales, inventory, and fulfilment in a single view using our order management software.

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Orchestrate sales and fulfilment

Connect all your channels, inventory, and fulfilment systems through a central hub to enable seamless, omnichannel order orchestration.

Understand real-time business performance

Track daily sales, spot trends, and monitor performance from all channels, including your POS system, to ensure you’re meeting customer promise.

Improve your strategy with flexible processes

Easily configure and tailor order flows and sourcing strategies to respond to changes based on goals, rather than rigid rules, to stay agile and competitive.

Explore order management software capabilities

Choose the OMS capabilities you need with SAP’s modular OMS solutions that scale with your business and integrate with SAP and third-party systems.

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Connect order channels and inventory

Unify real-time inventory and order data across channels to ensure accurate availability and fast fulfilment.

Boost customer experience

Exceed customer expectations with seamless, flexible order experience and real-time fulfilment updates.

Increase supply chain efficiency

Streamline order processes and inventory flows to improve supply chain efficiency and meet demand with confidence.

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See how customers are succeeding with SAP

Providing a consistent buying experience across channels

Retailer Hornbach offers a seamless experience across multiple channels from online to in store using SAP Order Management foundation.

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Streamlining operations for enhanced customer experience

Canadian retailer Canac uses integrated order management software to boost agility and deliver an enhanced customer experience.

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See what analysts are saying about SAP

Gartner® Magic Quadrant™ for Digital Commerce

SAP is honored to be the only vendor to be named a Leader 10 times since 2014.*

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Resources

SAP Order Management Services in Action

Explore how SAP CX experts are presenting intelligent customer experience (CX) innovations fuelled by artificial intelligence, machine learning, and hybrid composability.

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Roadmaps

Explore order management product overviews, benefits, and capabillities.

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Frequently asked questions

Order management is the cohesive process that drives your business’s ability to capture orders accurately, orchestrate fulfilment across channels, and provide a seamless customer experience from start to finish.

 

For SAP, it’s about integrating every step—from order capture and inventory allocation to shipment and invoicing—into a single, intelligent order management software that empowers businesses to innovate and deliver on customer expectations faster and more efficiently.

The sales transfer and audit process is a systematic method of reviewing and verifying transactions related to sales and subsequent transfers of goods or services. Its primary purpose is to ensure accuracy, transparency, and compliance with internal policies and external regulations.

 

SAP Omnichannel Sales Transfer and Audit delivers real-time, automated processing from POS order capture to transfer execution. It features automated reconciliation, real-time dashboards with alerts, and a secure audit trail—ensuring data integrity, rapid issue resolution, and compliance with internal and external standards while reducing manual processes and financial risks.

*Gartner, Magic Quadrant for Digital Commerce, Mike Lowndes, Sandy Shen, Jason Daigler, Aditya Vasudevan, Ant Duffin, 6 November 2024.

Gartner, Magic Quadrant for Personalisation Engines, Penny Gillespie, Alex De Fursac Gash, Mike Froggatt, Jessica Dervyn, Jason Daigler, Julia Lintern, 4 February 2025

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact.Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

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