Grounded AI assistance for enterprise policies, procedures, and business documents
Deliver trusted, enterprise aware answers from business documents, policies, and procedures using SAP S/4HANA metadata-grounded AI. Reduce manual search time, improve process consistency, and support faster, more reliable decision-making across enterprise workflows.
Benefits
Accelerate employee knowledge, eliminating the need for tribal knowledge
Give employees fast, conversational access to trusted policies, procedures, SOPs, and operational knowledge. Help teams find the right information faster, reduce time spent searching, less reliance on tribal knowledge, and make better-informed decisions using answers grounded in approved enterprise content.
Reduce IT overhead and lower content costs
Reduce the cost and effort required to maintain, distribute, and support enterprise knowledge. Use your existing content repositories and SAP Business AI Platform services to make information easier to access without creating duplicate content, custom knowledge systems, or additional support burden for IT teams.
Improve onsite efficiency while reducing costly errors
Help onsite maintenance teams complete workflows faster by giving them instant access to the right procedures, manuals, and guidance within SAP S/4HANA. Instead of manually searching through SOPs and documentation, teams can find relevant information at the point of work, resolve issues faster, and reduce errors caused by missing, outdated, or hard-to-find instructions.
Features
ingest and vectorize business documents
Connect your existing repositories and transform enterprise content into AI-ready knowledge. Documents are ingested into SAP AI Core’s vector store through the Document Grounding API, with automated text extraction, AI-Image recognition semantic chunking, and embedding generation.
Deliver grounded answers with retrieval-augmented generation
Give users fast access to trusted enterprise knowledge. Perform three-tiered searches across authorized document collections and retrieve the most relevant passages to provide an accurate, context-aware response grounded in company documentation.
Get responses backed by citiations
Build confidence in every AI-generated answer with transparent source citations. Responses include links to the original documents and available page or section references, allowing users to verify information and trace each answer back to its source.
Use any AI platform supported by SAP Business AI Platform
Choose the foundation model best suited to each use case. Through the generative AI hub in SAP AI Core, the solution supports whichever model best fits your needs, with dynamic model discovery and flexible per-request model selection.
Integrates seamlessly with SAP Fiori launchpad
Bring relevant information directly into the user’s SAP S/4HANA workflow. Detect the user's current business context such as a purchase order, sales order, equipment record, or maintenance order and proactively surfaces related documentation without requiring a separate manual search.
Plans and pricing
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- Includes the Plant Maintenance package with asset-aware retrieval across manuals, SOPs, work instructions, and safety procedures, providing grounded answers with source citations.
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Technical Information
Technical details
| Solution type | Extensions and Add-ons |
| Category | Artificial Intelligence |
| Industry | High Tech, Oil, Gas, and Energy, Utilities, Banking, Cross-Industry |
| Works with |
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Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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Security and compliance
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
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Resources
Case Studies—Real World Success with docuflow
docuflow Product Resource Hub
docuflow Packaged Solutions and Use Case Guide
Publisher
VersaFile, Inc.
VersaFile empowers global organizations to unlock value from their content through metadata-rich integration, smart automation, and AI-ready design. We future-proof SAP content workflows by reducing storage costs, enabling compliance, and connecting SAP to the tools your teams already use. With over 20 years of experience, we support organizations in designing smarter workflows and executing them with the right tools. Whether you’re planning transformation or scaling automation, our team brings the clarity, flexibility, and follow-through you can trust.
More solutions provided by {{publisher}} VersaFile, Inc.
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