Five forces shaping the future of customer experience
The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential scale—egged on by advances in technology.
AI engines are the new intermediaries between companies and customers in the buying decision
The future customer experience: 5 essential trends
As technology innovates so will the customer experience. Examine five trends that will affect the future customer experience and learn how to respond now.
The elements that give social media meaning
Stop thinking of social media as words and pictures and start thinking of it as an object: emotionally engaging, interactive, and easily shareable.
When AI does the shopping, every price is negotiable
When customers’ AI assistants are making the purchases, sellers need to be ready to haggle on everything with an algorithm.