- Contextual Marketing
- Smarter Selling
- Omnichannel Commerce and Agile Billing
- Customer Service Excellence
Telecommunications
Win customers by transforming into a digital service provider
Retain and grow your customer base with personalised telecom service offerings, drive profitability by simplifying communications service provider (CSP) operations and optimising margins, and increase revenue with new digital and cloud services.
Support digital life in a hyperconnected world with cloud services and digital transformation
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The very technologies that the telecommunications industry has enabled are the same that are now driving tremendous change, challenges, and opportunities for CSPs. Learn how you can transform into a digital service provider to exceed the expectations of your customers and drive profitability in a changing market.
Get the facts
81%
of telecommunications companies currently have a digital road map in place.
SAP Benchmarking
92%
of telecommunications executives believe that digital transformation is dramatically affecting customer engagement.
SAP Benchmarking
68%
of telecommunications companies say that blockchain could have a dramatic effect on the industry.
SAP Benchmarking
Find telecommunications software tailored to your needs
Meet the demands of the changing telecom industry with cloud services, telecom analytics, and mobile commerce solutions. Transform from a communications service provider into a digital service provider to face the digital transformation.
Transform your business faster with help from SAP Digital Business Services
Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Realise your business goals by simplifying and accelerating your digital transformation
In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.
Transform your business with unparalleled service support enterprise-wide
SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.
What are analysts and experts saying about SAP?
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SAP allows telcos to take a closer look at business value
While new business models and customer expectations are changing the telecommunications industry, the markers for success are remaining unchanged. SAP is providing the solutions to move from revenue assurance to margin assurance.
See how customers are succeeding with SAP
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Faster time to value with SAP Big Data Margin Assurance
Discover how Vodafone gained business value by identifying tens of millions of previously unidentified revenue leakage points.
Accelerated digital transformation with SAP S/4HANA
Learn how NTT is facing a changing industry by adapting its business model with new solutions and technologies.
Improved worker safety with SAP Cloud Platform
Learn how Kore.ai is using the Internet of Things to reduce environmental waste, safeguard miner health, and prevent disasters.
Exceed expectations with the latest IT innovations
Get the latest news and trends from experts
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Stephan Gatien
General Manager, Telecommunications
SAP
SAP
Extending telco beyond industry boundaries
Discover the possibilities of digital innovation for CSPs with a tour of Mobile World Congress and a discussion on industry strategy from Stephan Gatien.
Julie Stoughton
Head of Telecommunications Marketing & Communications
SAP
SAP
The potential of connected consumers
Create complete customer engagement – discover how to build a 360-degree view of your subscribers through customer analytics and actionable customer insights.
Stephan Gatien
General Manager, Telecommunications
SAP
SAP
Surfing the wave of the IoT
Seize the opportunity to use the IoT to transform into a digital service provider by developing strategies to grow your IoT footprint.
Manage your telecommunications business enterprise-wide
From human resources to finance and analytics, we have the right solutions to run your telecommunications business better, faster, and simpler enterprise-wide. Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business and enable continuous growth.