Scale your field services workforce when you need it
To keep up with a growing number of service requests, service organizations must be able to work at scale. Learn how SAP Crowd Service enables companies to effectively outsource service and maintenance work to technicians outside their organization. Atsisiųsti dokumentą Scale your field
services workforce
when you need to
SAP Crowd Service
services workforce
when you need to
SAP Crowd Service
2 | 6
Hybrid service models
demand high flexibility
The more your service model evolves, the more your
service organization needs the ability to adapt.
SAP Crowd Service solution helps your business expand its
network with external partners, subcontractors, and other
local service experts. External workers receive access to
the tools, knowledge, and training they need to execute the
service with the same quality as an internal service
technician.
By integrating with AI-enabled scheduling and dispatching
in the SAP Field Service Management solution,
organizations can route the right technician with the
required skills and certifications to the right place at the
right time. You can also customize the solution portal with
extensions that meet your specific business needs.
Hybrid service models
demand high flexibility
The more your service model evolves, the more your
service organization needs the ability to adapt.
SAP Crowd Service solution helps your business expand its
network with external partners, subcontractors, and other
local service experts. External workers receive access to
the tools, knowledge, and training they need to execute the
service with the same quality as an internal service
technician.
By integrating with AI-enabled scheduling and dispatching
in the SAP Field Service Management solution,
organizations can route the right technician with the
required skills and certifications to the right place at the
right time. You can also customize the solution portal with
extensions that meet your specific business needs.