Overcoming manual, inconsistent, and outdated data collection
Einstein said that imagination embraces the entire world. Danish people have proven this for years: Children everywhere have grown up reading Hans Christian Andersen’s fairy tales. Physicist Niels Henrik Bohr won a Nobel Prize for contributing to quantum theory understanding. And Nilfisk imagined the first electric vacuum cleaner in Europe.
More than a century later, Nilfisk continues to deliver its innovative cleaning products and services, relying on a global network of suppliers. These suppliers must provide specific compliance information to begin the onboarding process. Often gathered through questionnaires, the needed information differs according to role, location, and local business, legal, and certification requirements.
Nilfisk lacked a formal process for collecting this data, which meant some suppliers were asked to respond to questions that weren’t relevant to them. There was also a lack of visibility into which suppliers had responded to mandatory questions, with some questions going unanswered. In addition, the data-collection process was manual, inconsistent, and not regularly updated.
The company struggled to adapt when there were new or changing requirements, plus the review and approval process of the completed questionnaires was untracked, cumbersome, and time consuming. It had multiple workflows that created different document versions, causing confusion and disorganization.
Supplier details were often stored in multiple locations, making it difficult to determine who had already been onboarded. All of these factors created concerns for Nilfisk.