Optimizing processes to improve efficiency and customer relationships
From R&D through manufacturing, sales, and finance, Döhler is growing the value of its products and relationships using an intelligent enterprise approach.In recipe development, greater transparency is speeding time to market. Logistics are now integrated with transportation management, and supply chain managers have one system for capacity management, planning, collaboration execution, transportation charge management, and settlement.
For sales teams, improved segmentation means better-targeted marketing campaigns and more-personalized customer engagements. An integrated lead-to-cash process aligns behavior with business goals and predictive modeling enables greater planning accuracy. High-volume, complex pricing can be calculated faster. And a new customer feedback app fosters collaboration, co-innovation, and product improvement.
For accounts receivable, reconciliation is faster than ever. And Döhler is making continual process improvements using historical data and machine learning.
Plus, prebuilt solutions and automatic upgrades are speeding time to value for IT. And comprehensive, continuous monitoring and quality checks of trusted material and business partners’ master data as well as consolidated support from SAP are helping meet the digital needs of all LoBs.