Resolve customer issues quickly with end-to-end field service management
Provide an effortless, proactive service experience and enable efficient servitization models. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.
Provide an effortless, proactive service experience and enable efficient servitization models. The SAP Field Service Management solution empowers technicians to boost customer satisfaction with mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things.
Key Benefits
Improve first-time fix rates
Deploy mobile technology and AI-based recommendations to quickly locate the best technicians and ensure the right parts are available to avoid repeat visits.
Harmonise field service processes
Accelerate service execution by integrating front-office and back-office processes and enabling effective collaboration while keeping customers informed.
Cut field service costs and increase revenue
Increase customer satisfaction and revenue by boosting productive time, allocating service teams efficiently, and making decisions based on real-time analytics.
Our Customers
Find out how Rheem consolidated customer service data and software to enhance every customer interaction in less time and at a lower cost.
Learn how Schindler increased work flow efficiency with field service management.
Find out how Siemens Gamesa harmonised its IT landscape to increase operational agility and enable data-driven decision-making.
Discover how Eczacıbaşı gained access to timely data insights that inform decision-making across the business.
See how Bosch Rexroth boosted customer satisfaction by digitalising field service management for technicians and service teams.
Learn how Allied Rongda built an all-inclusive loop of supply, finance, and information processes that supports intelligent and agile operations.
Discover how Swisscom is increasing efficiency across its field service operations with a single tool for real-time visibility and insights.
Key Capabilities
Real-time field service metrics
- Make decisions and recognise issues quickly with standardised and customised analytics and reports
- Observe and analyse key performance indicators that are critical for your tasks and business
- Meet the requirements of service-level agreements (SLAs)
Mobile and desktop reporting
- Gain a 360-degree view of your customers, connected products, and service staff – all in a single data hub
- Access dashboards and graphically enhanced reports on mobile devices, desktops, and offline sources
individualised reports and invoices
- Create complete service reports on site
- Upload invoice reports into ERP software automatically
- Send invoices to customers automatically from the ERP system
AI-enabled scheduling
- Prioritize important service calls and manage complex shift schedules
- Optimise scheduling, planning, and dispatching in real time with AI-based tools
- Customise your planning list and view the information that is important for you
Real-time field service metrics
- Make decisions and recognise issues quickly with standardised and customised analytics and reports
- Observe and analyse key performance indicators that are critical for your tasks and business
- Meet the requirements of service-level agreements (SLAs)
Mobile and desktop reporting
- Gain a 360-degree view of your customers, connected products, and service staff – all in a single data hub
- Access dashboards and graphically enhanced reports on mobile devices, desktops, and offline sources
individualised reports and invoices
- Create complete service reports on site
- Upload invoice reports into ERP software automatically
- Send invoices to customers automatically from the ERP system
AI-enabled scheduling
- Prioritize important service calls and manage complex shift schedules
- Optimise scheduling, planning, and dispatching in real time with AI-based tools
- Customise your planning list and view the information that is important for you
Turn services into a vital and vibrant part of your business
Stand out and grow using innovative service models
Find out how servitization can differentiate your business, increase profits, and boost equipment performance.
What are analysts saying?
Transforming service management to tap into new revenue and sustainability
Learn how you can sharpen your competitive edge and achieve your sustainability goals with innovative product-as-a-service models in this white paper from Copperberg.
Inspiring customer loyalty and driving business growth
Read the latest white paper by IDC on service excellence to uncover how executives in select industries establish the service life cycle that inspires customer loyalty and drives business growth.
Build a business case
The Service Opportunity for Industrial Manufacturers
Read this SAP point of view to learn how dynamic and sustainable services can help industrial manufacturers protect operations and create new revenue streams.
Lead as industries shift from products to services
Find out how you can thrive in the changing services market by focusing on outcome-based models and sustainable enterprise servitization.
Harness digitalisation to transform field services
Discover how digitalisation can enhance efficiency, improve customer experiences, and increase visibility across your business.
Rethink and enhance global customer service
Learn how Bosch Rexroth digitalised field service management to boost the efficiency of service calls and improve productivity.
Technical Information
This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.
Installation and setup
Follow the setup instructions so you can start running your SAP software quickly and confidently.
Configuration
Optimise configuration of SAP Field Service Management Software with our comprehensive configuration guide.
Integration
Find out how you can seamlessly integrate SAP Field Service Management Software with your existing IT landscape.
Get Started
Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
Services
Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.
Support
Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.
Security and compliance
Focus on your business and customer relationships while keeping your data safe and reliable. SAP takes a proactive, predictive approach to maintaining compliance and data security in the cloud and within an on-premise data centre.