Predict realistic driving distances and times.

Name: SAP Field Service Management, Predictive Routing
Brand: SAP SE

Apart from servicing equipment in the field, a technician spends the majority of their time traveling from one place to the other. While driving in populated cities or heavily used highways, often the driving time worsens constantly due to traffic. To optimize this and utilize a technician’s expertise more, SAP Field Service Management uses intelligent metrics to predict realistic driving distances and times. This is achieved by the inclusion of historic and live traffic data during the scheduling. The up-to-date information is procured from one of our 3rd party partners. Currently, the list includes HERE Maps® and Logiball Localion®.

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Overview

Real-Time Technician ETA

Accurate arrival time of technicians based on real traffic data

Reduced Technician Travel Time

Reduced time spent in traffic

Traffic-Aware Activity Planning

Potential to plan more activities by avoiding peak traffic times on certain routes

Details

Solution type

AI Feature

Compatibility

Works with

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SAP Field Service Management

Plans and pricing

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Details:
- AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

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