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Request to Service in SAP ERP

Deliver real-time service and build lasting customer loyalty with Request to Service processes in SAP ERP

Differentiate your brand with exceptional service – using Request to Service in SAP ERP. This ERP software helps your organisation resolve issues quickly, optimise field service, boost customer satisfaction, and more. 

Customer Story: Municipalidad de Guatemala

Why Request to Service in SAP ERP?

To gain an edge, you need to optimise service delivery and incorporate flexible service processes into daily customer interactions. With Request to Service in SAP ERP you can:


Understand and engage with customers – and exceed their expectations

Offer an immediate response and quick resolution to customer issues

Streamline your service operations to increase efficiency and reduce costs


Product Capabilities

Key capabilities of Request to Service in SAP ERP:

Service Management

Optimise service delivery through integration with SAP ERP – and incorporate flexible service processes into daily customer interactions.

  • Generate revenue with relevant offers, bundles, and renewals of profitable service contracts
  • Better manage and execute all processes involving field service and repair shop service
  • Resolve customer requests quickly and reduce service costs
Service Parts Management

Establish an efficient and integrated service-parts supply chain – and gain real-time visibility into data for customers, suppliers, and operations.

  • Reduce investment in service parts, while ensuring the right parts are available quickly
  • Improve service-parts fulfilment, planning, and procurement
  • Run efficient warehousing processes to optimise operations and control costs
Service Project Management

Align service projects with resources and business objectives – to minimise project delays and prevent interruptions.

  • Get better insight into project cost, time, scope, and quality
  • Manage each project phase efficiently – from initiation to closure
  • Integrate functionality for finance and human resource processes into service projects
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