SAP Service Cloud Version 2, e-mail draft recommender
Produce email drafts using AI based on previous exchanges.
Overview
Generate an e-mail or a response e-mail based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases.
Benefits
- Reduce the time and effort that service agents spend on drafting e-mails and help them focus more on other productive tasks
- Generate e-mails accurately with correct spellings and grammar without having to worry about spell-check and corrections
- Streamline the service and support process making it easier for service agents to focus on processing of cases
Business Value
- 80% time saved in drafting email responses for service agents
Details
Solution type
AI Feature
Compatibility
Works with
SAP Service Cloud
Plans and pricing
SAP Service Cloud Version 2, e-mail draft recommender
Details:
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
Use the
- Contract duration available upon request
Details:
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
Use the
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Resources
Initial Setup - SAP Help Portal
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Business Value 3-Pager
SAP Service Cloud Version 2, e-mail draft recommender
