Providing Full Visibility into your Sales Order Status
Provides a customer-friendly experience for customers to retrieve their Sales Order status so they don't have to place a call. Customers lack visibility into the status of their Orders so they have to resort to calling to get a status. In today’s times where automation and transparency are expected a customer would expect to easily retrieve their order status using this Fiori application.
Overview
Pro-active management & transparency
Reduce process costs due to pro-active management by exception. Increase customer satisfaction through improved transparency.
Improve On-time, in-full delivery measure
Meet your customer’s expectation regarding on-time, in-full (OTIF) deliveries. Review actual delivery date versus the planned delivery date.
Shorter Order to Cash cycle times
Review the time taken from order creation to invoice creation. Review actual invoice date versus the planned invoice date.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
SAP Business Technology Platform
Features
Select preferred customer(s)
Using this App user can select customers and retrieve all the details for their sales orders. This will allow customer service reps to handle inbound customer service calls efficiently.
Easily Sort and Filter your Orders
Users can sort by order no. or filter orders based on their status and simply view the order details in the way that they want it.
Improving Customer Satisfaction, Increasing Sales
Leverages SAP Event Management for pro-active Order to Cash monitoring. This solution can be extended to include various exceptions encountered in the Order to Cash process. .e.g. Delivery block, Delivery delayed. Using this application, we can increase customer satisfaction through improved transparency. Customers can check their order status on any device like Desktop, Tablet or Mobile.
Plans and pricing
One Time Edition
- EUR per User
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Sales |
| Industry | Cross-Industry |
| Works with |
SAP Business Technology Platform |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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Publisher
MouriTech LLC
