Skip to Content
Sazinieties ar mums
Tērzēt tūlīt Tērzēt bezsaistē
Saņemiet palīdzību tiešsaistē un tērzējiet ar SAP pārstāvi.
Sazinieties ar mums
Nosūtiet mums pa e-pastu komentārus, jautājumus vai atsauksmes.

Engage customers anytime, through any channel

Empower customers to contact you through their preferred communication channels, be it voice, e-mail, Web chat, SMS, or messaging apps such as WhatsApp or Facebook Messenger.


Help your agents provide the best customer experience by putting a modern, omnichannel contact centre at their fingertips. SAP Contact Center software and the SAP Contact Center 365 cloud service provide the tools they need.

  • Cloud or on-premise deployment
  • Voice, e-mail, Web chat, SMS, and popular messaging apps
  • Touch-tone IVR and skills-based routing
  • Real-time monitoring, dashboards, and alerts

Key Benefits

Increase customer satisfaction

Match customers with the best-suited agent using skills-based routing to increase first-contact resolution and customer satisfaction.

Leverage organisational expertise

Create a virtual contact centre using organisational resources outside the walls of your contact centre, such as remote agents or branch-office employees.

Reduce total cost of ownership

Choose the deployment option and pricing model that work best for you, such as an on-premise perpetual user license or usage-based pricing in the cloud.

Key Features

Modern architecture and user interface

  • Simplify your landscape and reduce provisioning costs with a Web browser–based cloud solution
  • Lower your training costs and reduce agent turnover with an intuitive user experience
  • Leverage prebuilt integration with SAP Service Cloud, SAP Customer Relationship Management, SAP S/4HANA, and others

Omnichannel support

  • Use a single set of consistent routing rules for all communication channels
  • Enable customer self-service with chatbots and voicebots
  • Be where your customers are by easily adding new communication channels

Monitoring and reporting

  • Provide agents with a snapshot of their statistics for the current workday
  • Configure alerts to notify supervisors when there is an issue with queue volumes, wait times, number of agents, and so on
  • Run reports for SAP BusinessObjects to analyse KPIs such as agent utilisation, service level, and more

Technical Information

Choose either cloud or on-premise deployment. Both solutions leverage our new HTML5 “Communication Panel” user interface that runs in a standard web browser.

Implementation

Follow the setup instructions so you can start running your SAP software quickly and confidently.

Configuration

Optimise configuration with our comprehensive configuration guides.

Pricing and Packaging

Select the option that best fits your business needs and budget.

SAP Contact Center 365
Cloud service

Subscription license

SAP Contact Center 365 is available as software as a service, or SaaS, with a subscription based on your usage volumes. With this option you don’t need to worry about named users or number of seats.

SAP Contact Center
On-premise deployment

Perpetual license

Deployed on premise, SAP Contact Center requires a perpetual license and allows you to license and pay for the number of users you need.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.

Questions? Get in touch!

Tērzēt tūlīt Tērzēt bezsaistē
Saņemiet palīdzību tiešsaistē un tērzējiet ar SAP pārstāvi.
Sazinieties ar mums
Nosūtiet mums pa e-pastu komentārus, jautājumus vai atsauksmes.
Back to top