The SAP Sales Cloud and SAP Service Cloud version 2 is an SAP Customer Relationship Management (CRM) Software-as-a-Service (SaaS) offering. It is a cloud native product built on the Amazon Web Services (AWS) hyperscaler. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. SAP Sales Cloud and SAP Service Cloud version 2 is a multi-tenant cloud offering that brings sales, customer service and social CRM together.

SOC 1 reports are prepared in accordance with AT-C section 320, Reporting on an Examination of Controls at a Service Organization Relevant to User Entities’ Internal Control Over Financial Reporting, and evaluate the effect of the controls at the service organization on the user entities’ financial statements. SOC 1 reports are specifically intended to meet the needs of the entities that use service organizations (user entities) and the CPAs that audit the user entities’ financial statements (user auditors).  SOC 1 Type 1 report on the fairness of the presentation of management’s description of the service organization’s system and the suitability of the design of controls to achieve the related control objectives as of a specified date, whereas a SOC 1 Type 2 also includes the operating effectiveness of controls to achieve the related control objectives throughout a specified period.

SAP Sales Cloud and SAP Service Cloud Version 2 has prepared a SOC 1 Type 1 audit report by an independent 3rd party accountant. This version of the report is as of the date 31. March 2023 and covers the locations Frankfurt (Germany), Sydney (Australia), Virginia (USA).

The use of these reports is restricted to the management of the service organization, user entities, and user auditors. A copy of this report is available for all SAP Sales Cloud and SAP Service Cloud Version 2 customers who had productive and had financially-relevant systems during the audit period covered by the report.