Add ServiceNow to the SAP Cloud ALM toolchain
The solution provides technical and functional integration between ServiceNow and SAP Cloud ALM. It enriches SAP Cloud ALM with business process support, strengthens the key-user model, and supports business requirement qualification and requirement management. Record-based validation improves traceability and compliance, while SAP Activate automation accelerates delivery. The solution also offers a clear migration path from SAP Solution Manager.
Overview
Complement SAP Cloud ALM with incident management
SAP Cloud ALM no longer includes incident management like its predecessor, SAP Solution Manager. We integrate with our solution incident management with SAP Cloud ALM functionality. Incidents are categorized by customer’s business processes that can be synchronized with the process hierarchy of SAP Cloud ALM. Requirements can directly be created out of incidents with appropriate classification via the technical and process integration.
Automate SAP Activate by using a combination of ServiceNow and SAP Cloud ALM
ServiceNow will be used to automate the SAP Activate methodology. Our solution orchestrates the process by technically integrating ServiceNow with SAP Cloud ALM. Administrative tasks like the creation and approval of requirements and supporting fit-to-standard workshops are handled via ServiceNow while SAP Cloud ALM is used for operative tasks like project management, test management or transport management.
Ensure a smooth handover of SAP projects to the future support organization
Key users (or SME) are working in projects as process and functional experts. By doing so, they are also linked to their specific business processes as functional owners for requirements. Because our solution also uses these business process assignments for future ticket routing in support, it is already determined at the beginning of the project who will deliver process support during future operation. Support is automatically established.
Details
Solution type
Extensions and Add-ons
Industry
Life Sciences, Healthcare, Cross-Industry
Compatibility
Works with
Features
Automate import of solution scenarios and best practice processes to ServiceNow
Initiation of projects starts with scoping in SAP Cloud ALM by choosing the best-fit solution scenario and deciding upon the processes to be implemented as part of the project. The scoping results will be imported into ServiceNow to automate the subsequent activities like fit-to-standard workshops.
Automate creation of approved requirements from ServiceNow to SAP Cloud ALM
Requirements are created from projects, directly during operations or from incidents as mentioned above. Via the technical integration, all information elaborated during the explore phase will be automatically transferred from ServiceNow to SAP Cloud ALM and vice versa.
Synchronize states between SAP Cloud ALM and ServiceNow records
Dependent on the current stage of the requirements process, either SAP Cloud ALM or ServiceNow is the leading system for the requirements processing. During the whole flow, all relevant states are synchronized between both systems.
