Your Digital Coworker - Generative AI Agents for field service workflows
Execute complete workflows with system of AI Agents including AI solutions for dispatch, instant root cause analysis, parts prediction, new knowledge creation from triage and troubleshooting, automated safety documentation, top technician prediction, onboarding training, intelligent routing, one-click service call summarization and game plan for field technician in mobile. Incorporate AI agents to get 500% increase in your service capacity. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Increase service capacity while improving consistency and safety
Unlock your team’s full potential and empower everyone to perform like an expert with AI-driven solutions. Handle more service requests without adding headcount, maintain consistency and safety across operations, and confidently scale your service capabilities in 161 languages with industry-leading accuracy.
Reduce knowledge creation time while driving consistency
Support engineers spend an average of 40% of their time creating or repurposing knowledge, including tasks like documentation and content review. By streamlining these processes, you can reduce knowledge creation time by up to 80% and significantly accelerate knowledge workflow execution.
Achieve enterprise-grade privacy, security, and scale with AI
Deliver enterprise-level privacy, security, and scalability with out-of-the-box integrations. Audit, monitoring, and organization-level access controls are built into the application. Gain transparency to measure AI accuracy and track ROI from day one.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Engineering, Construction, and Operations, High Tech, Healthcare, Aerospace and Defense
Compatibility
Works with
SAP Field Service Management
Features
Resolve issues with resolution AI agents
Resolve issues efficiently with AI agents. They are available for workflows such as dispatcher, remote support, field technician, or self-service. You can define access controls and privacy while ensuring each individual is trained to perform at their best.
Generate new knowledge with knowledge AI agents and generative AI
With generative AI, you can automatically generate new knowledge from expert triage and troubleshooting, which is then sent to top technicians for review and approval.is eliminates the need to start from scratch. You can obfuscate privacy data and generate new knowledge from existing information.
Manage privacy with privacy AI Agent
Define the right parameters to obfuscate privacy data within your systems of record and engagement. Ensure the privacy of data shared between employees and customers is managed effortlessly with a few clicks and rules.
Plans and pricing
AI agents for field service and technical support
All AI Agents
AI agents
- + USD 8000.00 Setup Fee
- Minimum contract 1 year
All AI Agents
AI agents
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Supply Chain Logistics |
| Industry | Cross-Industry, Engineering, Construction, and Operations, High Tech, Healthcare, Aerospace and Defense |
| Works with |
SAP Field Service Management |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). |
| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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Resources
Take a tour of fully automated field service
Press release: Revolutionizing field service management with Ascendo AI's AI coworkers through SAP technology integration
Publisher
Ascendo.ai, Inc.
Ascendo AI is a technology company transforming field service and technical support operations with AI-driven automation and intelligence. Headquartered in Palo Alto, CA, Ascendo AI creates AI-powered teammates that work alongside human engineers to boost efficiency, quality, and scalability in service management. Founded to make expert-level knowledge universally accessible, the company addresses challenges in B2B industries where up to 60% of operating budgets go to support. Its solutions reduce support complexity, streamline knowledge creation, and prevent knowledge loss from attrition. AI agents self-learn, measure performance in quality, speed, and accuracy, and adapt to industry needs, helping teams scale without sacrificing quality. Global leaders like Infinera, Teradata, EDF Renewables, and GE Healthcare trust Ascendo AI to drive consistency, efficiency, and excellence in service operations.
