Better control of your data, through a customised service organisation.
Supports you in establishing and transitioning to a Service Organization. Based on SAP HANA Cloud and SAP Workflow Management, it offers fast, efficient and reliable execution of service processes on a user-friendly software platform.
Overview
Fast & Reliable
Cloud-based solution that is accessed through secure connection (HTTPS) - frontend with SAPUI5 Fiori and backend with SAP HANA. Mobile friendly setup, accessible from anywhere with optional two-factor authentication.
Customizable Roles & Workspaces
Setting up the service organisation includes establishing custom roles and workspaces for your business – dependent on the user’s access level and their relationship to the client.
Support Requests and Communication
Create tickets for incidents or project requirements within the system with visibility and tracking available based on user’s access level. Ability to add notes, costs, and automate the process through email.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
SAP HANA, enterprise edition
Features
Reduce resolution time by sharing knowledge
Full tracking of incidents and ticket types for transparency and learning. By saving the solutions to the Knowledge Base (FAQ), it leads to greater efficiency and prevents future duplicate ticket types.
Monitor service-related tasks
Visibility of all open tickets and ongoing projects, fitting into workflows and service level agreements. Upgrade option available, automate service requests directly from emails to the system.
Create clear reports
Custom report creation depending on needs of users, clients, and administrators. Reports can be formatted for use within the business and/or customer facing. Dynamic reports available, contingent on modules & service levels.
Plans and pricing
All plans include:
Custom Package
Understanding different sectors have different needs - custom fit to your business
Custom ticket / events needed per month
Includes 100 Users Price upon requestUnderstanding different sectors have different needs - custom fit to your business
Custom ticket / events needed per month
Includes 100 Users Large
Up to 250 ticket / events created per month
Includes 100 Users Price unavailable in this region- Minimum contract 6 months
Up to 250 ticket / events created per month
Includes 100 Users Medium
Up to 100 ticket / events created per month
Includes 100 Users Price unavailable in this region- Minimum contract 6 months
Up to 100 ticket / events created per month
Includes 100 Users Small
Up to 50 ticket / events created per month
Includes 50 Users Price unavailable in this region- Minimum contract 6 months
Up to 50 ticket / events created per month
Includes 50 Users
Customer reviews
Technical Information
| Solution type | Extensions and Add-ons |
| Category | HR Analytics and Workforce Planning |
| Industry | Cross-Industry |
| Works with |
SAP HANA, enterprise edition |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Provides encrypted communication connections Cryptographic protocols and algorithms with strong keys are used to protect and encrypt sensitive data whether persistent or transferred via any channel. |
| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Solution presentation
Introducing Szimfoni
Publisher
Szimfoni GmbH
A multi-purpose IT service and data management company renowned for a commitment to delivering solutions to a variety of sectors, the Szimfoni solutions are highly adaptable for the needs of your business. We work with your team to create the best processes to help you deliver outstanding service to your customers.
